7/2/2026
Cyril
5 minutes read
ℹ️ INFO | Tuesday, June 30, 2026
This week, the counter is still operating in test mode (only for Click & Collect pickups or emergencies) and will be open this Saturday, 07/04, from 9am to 12pm and 1:30pm to 5pm.
In order to respond to emails more efficiently, our phone service will be temporarily closed starting Wednesday, 07/01. We are mobilizing our teams to process emails as quickly as possible.
Thank you for your understanding.
ℹ️ INFO | Friday 26 June 2026
We look forward to seeing you tomorrow, Saturday 27 June morning, for one of our traditional Cars & Coffee events, at Mecatechnic, from 9am to 12:30pm!
The counter, which is still running in test mode this week solely for Click & Collect pickups or to help you out, will be closed this Saturday 27/06.
Our phone service remains available to you Monday to Friday from 9am to 12:30pm. We continue to do our best to answer your emails.
Thank you for your understanding.
ℹ️ INFO | Wednesday 24 June 2026
During the morning, a fix was rolled out on the website to bring you our wide selection of SALE items. Enjoy discounts of up to -50% right now!
Our phone service is adjusting its hours to keep serving you better. This week: Monday to Friday from 9am to 12:30pm. We continue to do our best to answer your emails.
The counter continues to run in test mode this week: solely for Click & Collect pickups or to help you out. It will be closed this Saturday 27/06. Thank you for your understanding.
We look forward to seeing you Saturday 27 June morning for one of our traditional Cars & Coffee events, at Mecatechnic, from 9am.
ℹ️ INFO | Monday 22 June 2026
Following the change in our IT tools, our phone service is adjusting its hours to serve you better. This week: Monday to Friday from 9am to 12:30pm. We continue to do our best to answer your emails.
The counter continues to run in test mode this week: solely for Click & Collect pickups or to help you out. It will be closed this Saturday 27/06. Thank you for your understanding.
ℹ️ INFO | Friday 19 June 2026
A batch of fixes was rolled out on the website to improve certain features, such as natural search engine ranking on Google and Bing.
Following the change in our IT tools, our phone service will remain closed through Friday 19/06. We are mobilised 100% to answer your emails.
The counter continues to run in test mode this week: solely for Click & Collect pickups or to help you out, and will be closed this Saturday 20/06.
Thank you for your understanding.
ℹ️ INFO | Wednesday 17 June 2026
A batch of fixes was rolled out on the website this midday. You may have noticed some slowness while browsing.
Following the change in our IT tools, our phone service will remain closed through Friday 19/06. We are mobilised 100% to answer your emails.
The counter continues to run in test mode this week: solely for Click & Collect pickups or to help you out, and will be closed this Saturday 20/06.
Thank you for your understanding.
ℹ️ INFO | Monday 15 June 2026
Following the change in our IT tools, we had to reorganise our Customer Relations department. We are closing our phone lines through Friday 19/06. We are mobilised 100% to answer your emails.
The counter continues to run in test mode this week: solely for Click & Collect pickups or to help you out, and will be closed this Saturday 20/06. Thank you for your understanding.
NEW | Get your in-stock products without waiting!
Are some items in your cart shown as "in stock" and others as "being restocked"? Don't hold up your entire order any longer! Thanks to our new "Split order" option, available when confirming your cart, you can choose to separate your purchases:
First shipment: we immediately ship the items that are in stock. Second shipment: the rest of your order is automatically shipped as soon as the missing items arrive at our warehouse.
It's simple, flexible, and saves you unnecessary days of waiting.
To activate it, click the corresponding button at the Delivery step of your order:
My order status hasn't changed in 4 days, has it been cancelled?
No, rest assured! Your order is properly registered. It is simply awaiting preparation in our warehouse, which processes orders in the order they were received. You will receive an email as soon as it leaves our premises. Remember to check your "junk mail/spam" folder.
I sent an email and haven't had a reply, should I send another one?
No, that isn't necessary. Sending a new message could actually delay the handling of your request. Given the current volume, our response times are unfortunately longer than the usual 48h: currently allow between 48h and 72h for a reply. Also be sure to check your spam/junk folder, our reply may be hiding there!
Rest assured that the whole team is doing everything possible to get back to you as quickly as possible. Thank you again for your patience.
For a few weeks now, many of you have been reporting delays in processing your orders and difficulty reaching our customer service team. You are right to do so, and we apologise.
What's happening?
We are in the process of migrating to new management tools: the web platform, or CMS (Content Management System), and the ERP (Enterprise Resource Planning) system. This rollout has caused unexpected technical disruptions in certain order processes, less automatic information on your end, and an unusual volume of calls for our team of 15 advisors in Lille, who are themselves still getting up to speed on their new tool. The result: longer processing times than usual. We are truly sorry, and please know that these tool changes are necessary so we can keep developing our ranges, offer new features on our online shop, and better meet your expectations.
What are we doing about it?
Every day we adapt, and every day the 85 Mecatechnic team members work to finish fixing the last remaining glitches and meet your needs. The Customer Relations team, who you deal with directly, may adjust their hours to respond to you more effectively. Certain channels, such as chat, email, or phone, may be temporarily suspended or adjusted. Please feel free to check this page regularly to use the channel best suited to your request.
Listening to you, without letting up
Behind every email and every call, there is no offshored platform on the other side of the world. There's Benoit, Rodolphe, Jérémy, and our entire support team, 100% based right here in Wambrechies, near Lille. Faced with an exceptional volume of requests, they have extended their hours and won't give up until they get back to you. Every case matters, every message is read by someone who knows our products inside and out. We haven't forgotten you, we're on our way!
Your parcels in good hands
This is where everything speeds up. In our warehouse, also in Wambrechies, our logistics team clocks up the kilometres (often more than 10 a day!) to prepare, pack, and ship your orders as fast as possible. Did you know that on average 1,000 parcels are shipped from our warehouse every day? Despite the intense pace, each parcel is prepared here with great care, so it reaches you in the best possible condition.
By your side, on the ground
Our counter, still in Wambrechies, remains your anchor point. Whether it's for a Click & Collect pickup, an express repair, or returning a part, our front-desk team is there to find solutions with you in person. If you're nearby, drop in and see us: human contact remains our best tool for helping you out.
Everyone mobilised for you
Logistics, technical, marketing, management... faced with this spike in activity, there are no longer any "departments" — the 85 team members form a single team. Every morning we come together to streamline our processes and speed up our workflows. We're constantly searching, testing, and adjusting to offer you the best possible experience.
Please be assured that our advisors are fully mobilised and doing everything they can to get back to you as quickly as possible. With that in mind, to help us handle your requests as efficiently as possible, we encourage you to favour contacting us by email. Please note that processing times are currently longer than the usual 48h, but we are doing our best to respond to you as quickly as possible.
Thank you for your patience, your loyalty, and your understanding. We are learning from this challenge so we can grow and offer you an even better experience as soon as possible!
Cyril
Directeur Général MECATECHNIC
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