Our product descriptions have been written by our experienced product range managers to help you make the right choice. The model, month, year and all necessary information are provided to enable you to identify the product you are looking for. We are available to assist you on 03 20 26 26 33, via our contact form, or by chat.

If a product is not listed on our website, we can search for it among our suppliers. Please have your vehicle registration document and/or original reference number to hand and contact our sales team via chat/telephone or our contact form.

We work with several suppliers for the same item. Depending on availability, the brand of the product may vary. It is best to contact us (by telephone, chat, or contact form) to find out which brand is currently in stock.

To find out the dimensions of a product, you can contact us via our contact form, online chat or by telephone, specifying the reference number of the item you saw on our website. We will check with our teams to see if the product is in stock. If not, a request will be made to our suppliers. You will receive a reply by email.

For optimal and secure installation, it is best to consult a specialist beforehand so that they can reassure you with their expertise. After checking, please contact our customer service team via chat or telephone with your vehicle registration document so that we can work together to find the best solution for you. You can refer to the contact form and select ‘After-sales service’ as the type of question for faster processing.

This is a reconditioned product sold on an exchange basis. This deposit will be refunded to you upon return of your old product and after approval by the supplier. For the deposit to be refunded, the returned item must be complete and identical to the exchanged product. The refund cannot be granted if the returned part has any of the following defects:

• External damage to the part
• Damaged fixing point or threading
• Incomplete part.

In stock (green): The product is in stock.

Approximate delivery time (orange): The product is currently out of stock, but an average restocking time is provided for your information. In some cases, the words ‘on order’ may appear. If this is the case, we recommend that you contact us for further details.

Out of stock (red): The product is out of stock at the supplier and cannot be ordered at this time. We recommend that you check our website at a later date to see if the status has changed. You can also enter your email address to be notified when the product is back in stock.

The original reference number is indicated on the product (usually engraved). You may not be able to see it if the product is old or damaged. Otherwise, please contact our customer service department via chat/telephone with the vehicle registration document to find the correct reference number.

The composition of products may vary depending on the supplier. Some items may be delivered with more or fewer components than those shown. If you have any questions or require further information, please do not hesitate to contact our customer service department or refer to the contact form. 

Automotive professionals can benefit from discounts (which vary depending on the product). To do so, you must register using the form in the ‘Professional Registration’ section of our website, attaching your company's official document (Kbis extract). You will first receive an email acknowledging receipt of your request, then we will send you a confirmation upon validation with your login details and password.

We invite you to follow the registration form on the website and complete it with your details. You can track all your orders and messages in your customer area, available 24/7.

In the event of a change of address, it is important to notify us as soon as possible so that we can update your business account and ensure that your deliveries are received correctly. Please send a new Kbis extract to the following address: clientpro@mecatechnic.com.

Processing your file may take up to 72 working hours.

As president/member of a club or forum related to the automotive sector, we invite you to submit your request by email to club@mecatechnic.com. After reviewing your application within 2 to 3 working days, you will receive a response by email.

Once your refund request has been approved, it is automatically sent to the accounting department. The processing time depends on your payment method:

• Credit card or PayPal: The refund will be made within 2 to 7 working days, depending on your bank's processing times.

• Cheque or bank transfer: You will receive your refund by bank transfer within 2 to 7 working days after we have requested and received your bank details.

Thank you for your patience while your refund is being processed.

Your invoice will be sent to you by email in PDF format as soon as your parcel leaves our warehouse. It will also be available after dispatch on your order tracking page.

Shipping costs are calculated automatically based on the weight and volume of the products, their mode of transport and their destination when you add the products to your basket. From €4.90 for collection points and €6.90 for home delivery in mainland France.

For certain international shipments and/or certain bulky products, shipping costs are calculated based on a weight/volume ratio. You must first confirm this quote at the bottom of the page. You will then receive another email with the estimated shipping costs. To confirm your order, you must click on the link in this email, which will take you to your basket to complete the payment for your order.

For optimal processing of your request before your order is prepared, we advise you to contact us by telephone on +33 320 683 800 or by chat. If your order has been shipped before you contact customer service, you can also exercise your right of withdrawal online. Please log in to your account and go to your customer area under the heading ‘Return request’. You can then fill in the return form and provide all the supporting documents so that we can process your withdrawal.

Various payment methods are available:

• Credit card (CB, Visa, MasterCard, American Express)
• PayPal
• Payment in 3 or 4 instalments with Oney Bank
• Bank transfer
• Cheque

For more information on payment terms, please follow this link. The terms and conditions of use for these payment methods are determined by our banking providers.

Yes, if you are a business customer, you can have your orders delivered to a different delivery address. However, you cannot change your billing address. When placing your order, you can change the delivery address directly in your basket. Please ensure you update this information before finalising your order to ensure correct delivery.

Some products cannot be shipped because they are fragile or too bulky.

To order this type of product, please contact us by telephone on the following number: +33 320 683 800

You will be able to collect your order directly from our shop in Wambrechies (59118), 6 Allée Saint Éloi. In addition, we can prepare your parcel and leave it for collection by your own carrier.

Bank transfers made from a French account arrive within 24 to 48 hours. For international transfers, the time frame can vary between 3 to 8 working days.

All our pages are secure, particularly our payment system. We have chosen the HIPAY payment platform, the leader in secure international and multi-channel payment solutions, risk prevention and fraud management.

Credits can be used by calling +33 320 683 800. When placing a new order with your telephone advisor, you can mention that you would like to deduct the credit from this order.

For security reasons, we issue refunds using the same payment method used when placing your order. If you paid by bank transfer or cheque, we will ask you to provide us with your bank details in order to process the refund.

Payment in instalments is available for our customers in mainland France, Corsica and the French overseas departments for purchases over €150 excluding postage. Please click here for more information.

It is possible to change the delivery address as long as the parcel is still with us and has not been dispatched. Once the order status shows as dispatched in your customer account, the parcel has been taken over by the carrier and no address changes can be made.

To find out if we deliver to your country, please go to your basket. Confirm your basket and you will be able to select your delivery address and country in the contact details section.

If you have requested home delivery or delivery to a collection point: You will be notified by email as soon as your parcel leaves our warehouses. Your invoice will be attached to this email. You can track your parcel on the carrier's website using the tracking number provided by the carrier: TNT / La Poste / Mondial Relay / Geodis. You will find the same information online in the ‘Orders’ tab after logging into your Customer Area. If you have chosen to collect your parcel from the counter in Wambrechies (59): You will be notified by email as soon as your parcel is ready. Please do not come to collect it before it is ready. Please bring your ID and/or your order form with you to collect your parcel. Our advisors will be delighted to welcome you and give you priority service.

You can find out which carrier will be handling your parcel in our customer area, under the heading “Your orders”.

Depending on the carrier, the time it takes for the parcel to be available at the collection point may vary.

Please check the carrier's website for delivery times:

• Mondial Relay 

• Pickup La Poste

You will also receive emails from the carrier reminding you that your parcel is ready for collection and the time limit before it is returned to our premises.

If you are not at home when your parcel is delivered, the carrier will leave a delivery notice informing you that your parcel will be delivered on the next working day. If you are not at home the following day, your parcel will be available for collection from your nearest post office or, for TNT deliveries, from a collection point.

You can obtain a tax refund form once your order has been shipped. To do so, you must provide us with the following information by telephone, chat or email to serviceclient@mecatechnic.com: surname, first name, nationality, date of birth and identity card or passport number. Once we have received this information, we will issue your Tax Refund Form, which will be sent to you by email so that you can show it at customs and claim your VAT refund. We then invite you to contact customer service again after passing through customs.

You have received an email informing you that the delivery will be made directly by our supplier. Upon receipt of this email, the estimated delivery time will be between 7 and 10 days. To track your parcel in this case, please contact us by telephone, chat or email, and we will track it with our supplier.

Delivery times are given in hours and working days, to which the order preparation time must be added. If all the products in your order are in stock and you place your order before 3 p.m., it will be shipped the same day, otherwise it will be shipped the next working day.

You can find the estimated shipping and delivery dates in your order summary, available in your customer account.

If the delivery time has been exceeded, please contact our customer service team via chat, telephone or our contact form.

Firstly, we invite you to track your parcel on the transport provider's website: TNT / La Poste / Mondial Relay / Geodis using the parcel number you received by email when the parcel left our warehouses. This number is also available in your order tracking. If you are unable to track your parcel online, you can contact us by telephone on +33 320 683 800 or by email using the contact form on our website. We will then contact the various carriers to find out where your parcel is.

We are sorry for this disappointment. If your product arrived broken, damaged or deteriorated, please log in to your account and go to your customer area under the heading “Return request”. You can then fill in the return form and provide all the supporting documents so that we can resolve your problem.

We are sorry for this disappointment. Please log in to your account and go to your customer area under the heading “Return request”. You can then fill in the return form and provide all the supporting documents so that we can resolve your issue.

You will be asked to provide a photo of the item you received.

We invite you to log in to your account and go to your customer area under the heading ‘Return request’. You can then fill in the return form and provide all the supporting documents so that we can resolve your issue.  Depending on the reason for your return, the advisor will be able to process your request. If there has been an error on our part with your order, we will cover the return costs.

We apologise for the inconvenience. First, please check that the missing item is not hidden in a corner of the parcel or in the packaging of another item. Once you have checked, please log in to your account and go to your customer area under the heading “Return request”.

We invite you to log in to your account and go to your customer area under the heading “Return request”. Before returning the product, our staff will send you a warranty claim form. This form must be duly completed and returned by you. Upon receipt, we will contact you and provide you with the best solution.

Upon receipt of your parcel, you have 14 days to exercise your right of withdrawal. You must return your item without undue delay and, in any event, no later than 14 days after notifying us of your decision to withdraw. The product must be returned without any signs of assembly, in its original packaging.

If you wish to exercise your right of withdrawal, you can also contact us via the online form.