This page informs you about the collection, use and protection of your personal data when browsing our website. It aims to guarantee you a transparent and secure experience.

Collection of personal data

When you interact with our website, we may collect the following data:

• Identity information: surname, first name.

• Contact details: postal address, email address, telephone number.

• Browsing data: IP address, browser type.

This data may be collected when:

• Browsing our website.

• Creating a customer account.

• Subscribing to our newsletter.
• Creating a basket or confirming an order.
• Using the chat function with an advisor.
• Participation in surveys or satisfaction polls.
• Writing a review about a product or experience on our website.
• Sending a message via our contact form.

MECATECHNIC SAS may contact its customers by email or text message to gather their opinions and suggestions about the service or use of an item ordered.

Purposes of data collection and processing

The data collected is used to:

• Ensure the fulfilment of your orders (invoicing, delivery).
• Manage customer relations.
• Send you newsletters and promotional offers (with your explicit consent).
• Conduct analyses and statistical studies to improve our services.

Recipients of your personal data

The recipients of your personal data are mainly our company's internal departments, in the context of:

• Order management

• Customer follow-up

• After-sales service

Third parties may also access your data, but only if necessary:

• Our payment or transaction security providers,

• Our carriers and delivery providers,

• Our business partners, if you have given your consent.

Transfer with your consent: Where required by law, we obtain your explicit consent or offer you the opportunity to object to any transfer.

Service providers outside the European Union: Some of our partners are located outside the European Union. In such cases, all necessary measures are taken to ensure an adequate level of protection, in accordance with applicable regulations.

Data retention

Your personal data is retained for the period necessary to fulfil the contract and for the purposes mentioned above only. It is then archived and may be deleted at your request: either by contacting Customer Services or by contacting us via our contact form.

CNIL formalities

The processing of your personal data has been declared to the French Data Protection Authority (CNIL) under number 1927445.

Your rights

In accordance with current regulations, you have the following rights:

• Right of access: obtain information about the data held about you.

• Right of rectification: request the correction of inaccurate or incomplete data.

• Right to object: object to the processing of your data for legitimate reasons.

• Right to erasure: request the deletion of your personal data.

• Right to restriction of processing: restrict the use of your data in certain cases.

To exercise these rights, you can contact our Customer Relations department or send us an e-mail via our contact form.

Cookie management

We use cookies to improve your user experience. To learn more about how we use cookies and to manage your preferences, please visit our ‘Cookie management’ page.

Commercial prospecting by email

If you no longer wish to receive our commercial communications by email, there are several options available to you:

Click on the unsubscribe link in each of our emails.

Use our contact form to request this.

Go to ‘My Account’ in your customer area, then uncheck the corresponding box in the newsletter section.

Saving your bank details

To make future purchases easier, we can offer to save your bank details during the payment process. This option is entirely optional and subject to your explicit consent.

What we can store:

• Credit card number

• Expiry date

• Cardholder name

What we never store:

• The security code (the 3 digits on the back of your card).

You may request the deletion of your bank details at any time via our contact form.

Your information will then be deleted from our systems and those of our banking partners.

Management of images and content published by users

If you are a registered user and you upload images to your customer account or to our website:

• We automatically delete EXIF data from your files (GPS information, device data, etc.).

• This prevents any visitor to our site from extracting any personal data that may be contained in these files.

When you leave a review, respond to a survey, or add a photo (for example, in a product gallery or as part of a satisfaction survey), your profile photo will be publicly visible alongside your comment and/or image after moderation and validation.

Recording of telephone calls

In accordance with simplified standard 57, telephone calls may be recorded for the purposes of:

• Team training

• Performance evaluation

• Continuous improvement of service quality

These recordings are:

• Kept for a maximum of 3 months

• Stored securely

• Accessible only to authorised persons, within the scope of their duties

Customers and prospects may refuse recording by simply informing the adviser at the beginning of the conversation.

Trusted Shops buyer protection

If you choose to subscribe to the buyer protection offered by Trusted Shops, certain personal data about you will be passed on to this company.

You can find more details in Trusted Shops' data protection policy.