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Have a question ? The answer will surely be on the list down here. If not, a formulary is at your disposal to question us, otherwise ou you can call us !

My question subject

OUR PRODUCTS

OUR PRODUCTS

MY ACCOUNT

MY ACCOUNT

ORDERS

ORDERS

PAYMENT

PAYMENT

DELIVERY

DELIVERY

AFTER SALES SERVICE

AFTER SALES SERVICE

OUR PRODUCTS

How can I know if the part is suitable for my car ?

Our product files are writen by experimented range manager in order to help you to choose the good one. The concerned model, the month, the year and the necessary information are indicated to permit the identification of the suitable product. We stay at your disposition by phone at the 0033320683800, by our contact from o by t'chat.

I don't find the part that I am looking for? How can I do?

When a prodcut is not on our website, we can look for towards our providers. Take the original reference and contact our commercial team by t'chat/phone or by the contact from

I don't find the brand of a product.

We are working with different providers for the same part. According to the arrival, the brand of a product can change. It's better to contact us (phone, email, t'chat) contact from to know the currently brand.

I don't see the dimensions of a product on the website. How can I have this information?

To know the dimensions of a product, you can contact us by email, t'chat or phone contact from by precising the reference of the product on our website. We will ask to our logistic team to measure it if it's in stock or we will ask to our providers. To finish, you will have the answer by email.

The received product is not suitable for my car.

For an optimized and securised product, it's better first to take the information to a specialist in order to be sure with his expertise. After verification, we invite you to contact our after sales service to find together the best solution. So you can contact us by the contact from and choose "after sales service" as question type to have an answer more quickly.

I change my mind and want to return a product. Under which delay can I return it?

At reception of the package, you have 14 days to exerce your right of withdrawal. You will have to return your product without excessive delay, and at all events, at the latest 14 days after that you will inform us for the withdrawal decision, (except special order, that will be precised on the product description). If you want to use this right of withdrawal, you can also contact us by this contact form

A consigne is automatically added to my cart. Why ?

It's a reconditioned product for an exchange. This consigne will be refund at reception of the return of your old product and the agreement of the provider. For the refund of the consigne, you must return the similar and complete part for the exchange. The refund won't be allowed for the following returned products : -outside damage of the body - points and fixation holes damaged - rust inside part - incomplete part

Is my product in stock ?

On our websiten the availability of our products is indicated by traffic light. Green light : The product is in stock. Blue light : The product is not in stock and the estimated delay of reception is indicated. You will find it again on your cart. Red light : The reception delay is at least 3 weeks. It is also possible that the product is in rupture with our provider. We invite you to consult our website later to see if the availability is changed.

I don't find my original reference.

The original reference is indicated on the product (in general engraved). It may that you can't see it because the product is old or damaged. If not, you can contact a concessionary of the brand to obtain this original reference.

I don't know if the accessories (fixation, seals, ...) are delivered with the product.

Some accessories are delivered with the product, you can see it on the description of the product file. If not, bellow, you will see the associated products. Thus, you can choose the accessories of your product.

MY ACCOUNT

I am a professional of the automotive domain. Can I have some discounts ?

The professionals from the automotive domain will benefit from discounts (differents depending on the products). You have to register in the tab "pro subscription" on our website by adding an official document of your company. We will send you a first email that indicates the reception of your request. Then after creation, you will receive a second email with your password.

I want to become a customer. How can I do ?

We invite you to link the inscription form on the website and to complete it by indicating your information. You will follow all your orders and emails on your customer account, that is available 7/7d and 24/24h.

I am a private individual. Can I have some discounts ?

From 100€ purchase (except shipping fees), you will receive within 21 days a loyalty voucher of 3% of your order. This voucher is valid during 3 months and you will use it directly on your cart during your next order.

I am registered as professional. We relocates my company. How can I change my information?

When you change the address of your company, you have to send us quickly to update your customer account. You can send us your new document to [email protected]%nom_du_site%.com. The treatment can take 72 working hours.

I am president/member of a club. Can I have some discounts?

As president/member of a club or a forum in relation to the automotive domain, we invite you to send your request by email at [email protected]%nom_du_site%.com . After examination of your application within 2 or 3 working days, we will answer you by email.

I am registered as professional and I want to be delivered to another address. Is it possible?

If you are registered as professional, you have the possibility to be delivered to another address. To do that, you have to send us a sworn signed and stamped statement in which you declare that your orders have to be delivered to another address. This other address will be declared as professional address too.

ORDERS

How can I track my order ?

If you choose a delivery at home or in Relay point : you will receive an email when the package will leave our warehouse. You will also find the invoice on this email. You will track the package on the website of the transport company thanks to the tracking number. You will also find these information on line on the tab "Orders" after the connexion to your customer account If you choose to pick up the package on our shop in Wambrechies (France) : you will receive an email when the package will be prepared. We invite to not come before the reception of this email. One or two identity document could be reclamed for pick up your order. Our advisors are happy to host you and to give you your order in priority.

I have the agreement of a partial or full refund of my order. When will I receive it ?

When we ask for a refund, this request is automatically sending to the accounting department. If you payed by Credit Card or Paypal, the delay is 2 to 7 working days according to your bank. If you payed your order by bank transfert, we will ask you your bank information to refund you by bank transfert too.

How and when will I receive my invoice ?

Your invoice will be sent by email in PDF when the package will leave our warehouse. You will find easily a free software on line (Adobe Reader) to read this kind of file.

How are the shipping fees calculated ?

The shipping fees are automatically calculated according to the weight and the volume of the products, the delivery mode and the destination when you add the products to your cart. From 2,90€ in Relay point and 3,90€ to home.

I've just placed an order. By which transport company will I be delivered ?

We are working with different service providers : -Post - TNT - Mondial Relay. You can also come to pick up your order to our shop in Wambrechies (France), 6 allée saint eloi. We can also prepare your package and let it at disposition for your own transport company. To do that, you have to contact us by phone at the 0033320683800

I have a voucher on my customer account. How can I do to use it?

You can use the vouchers only by phone at the 0033320683800. During your new order with your advisor, you can mention your wish to deduce your voucher.

In my cart, the shipping fees are "on estimate", what can I do ?

For some shipments to forein countries and/or some voluminous products, the shipping fees are calculated on estimate according to the relation weight/volume. First, you have to validate this estimate at the bottom of the page. Then, you will receive another email with the estimate of the shipping fees. To confirm your order, you will clic on the link of this email and access to your cart to do the payment of this order.

I am waiting for a refund. By which payment mode will I receive it?

As safety measure, we refund you by the same payment mode used during your order. If you payed by bank transfert, we will ask you your bank information to refund you.

I change my mind and want to return a product. Under which delay can I return it?

At reception of the package, you have 14 days to exerce your right of withdrawal. You will have to return your product without excessive delay, and at all events, at the latest 14 days after that you will inform us for the withdrawal decision, (except special order, that will be precised on the product description). If you want to use this right of withdrawal, you can also contact us by this contact form

You don't send me yet my order and I want to withdrawal. How can I do?

For an optimal treatment of your request before the preparation of your order, we advice you to contact us by phone at the 0033320683800 or by t'chat. You can also use your right of withdrawal on line. For that, you can follow this link to know the conditions and ask for it

I want to pay in 3-4 times. What are the conditions ?

The payment in 3-4 times is allowed for our French customers only.

I choose the delivery "at the store". How many times do I have to come pick up my order?

After the validation of your order with the delivery "at the store", the parts that you ordered are preparing and reserving during 10 to 15 days.

I choose the delivery in Relay point. How many days will my package be available in this relay point?

The package stays at disposition in the relay point within 10 working days. You also receive emails from Mondial Relay that remember you to pick up the package before the return of the package to our warehouse.

I choose the delivery at home. What happen's if I am not here ?

During the delivery, if you are not here, the transport company will give us a delivery notification to inform you for the delivery the following working day or TNT will call you to define a new rendez-vous for the delivery.

I am registered as professional and I want to be delivered to another address. Is it possible?

If you are registered as professional, you have the possibility to be delivered to another address. To do that, you have to send us a sworn signed and stamped statement in which you declare that your orders have to be delivered to another address. This other address will be declared as professional address too.

My product will be delivered directly by your provider. Under which delay will I receive my part ?

You receive an email which advertises you that your order will be delivered directly by our provider. From the reception of this email the approximate delay will be between 7 to 10 days. In this case, to track the package, it will be necessary to contact us by phone, t'chat or email contact from and we will track it for you with our provider.

Under which delay will I receive my order ?

The transport delay are given in hours and working days, to which you can add the one day preparing delay of your order from the payment validation. Click here to see the delays announced by our carriers.

I am validating my order. How can I pay it?

Different payment modes are proposed : - Credit Card (Visa, MasterCard, American Express) - Paypal - Bank transfert. For more information about the payment conditions, you can follow this link The using conditions of these payment modes are property of our bank service providers.

I want to be delivered to another address. How can I do?

If you want to be delivered to another address, at the moment of ordering, you can indicate a delivery address different of the invoice address. When the package is yet preparing by the Post and Mondial Relay, the modification is not possible. But, by TNT, we can modificate the delivery address. To do that, you can contact us by phone, t'chat.

I just pay by bank transfert. Do you receive it?

The banks transferts from foreign countries arrive between 3 and 8 working days.

PAYMENT

I have the agreement of a partial or full refund of my order. When will I receive it ?

When we ask for a refund, this request is automatically sending to the accounting department. If you payed by Credit Card or Paypal, the delay is 2 to 7 working days according to your bank. If you payed your order by bank transfert, we will ask you your bank information to refund you by bank transfert too.

I want to pay by credit card. Is it a secure page?

All our pages are secure and especially the payment system. We choose the ADYEN payment plateform, leader of international and multi-channel secure payment solutions and on the fraud gestion and risk prevention.

I have a voucher on my customer account. How can I do to use it?

You can use the vouchers only by phone at the 0033320683800. During your new order with your advisor, you can mention your wish to deduce your voucher.

I am waiting for a refund. By which payment mode will I receive it?

As safety measure, we refund you by the same payment mode used during your order. If you payed by bank transfert, we will ask you your bank information to refund you.

I want to pay in 3-4 times. What are the conditions ?

The payment in 3-4 times is allowed for our French customers only.

DELIVERY

How can I track my order ?

If you choose a delivery at home or in Relay point : you will receive an email when the package will leave our warehouse. You will also find the invoice on this email. You will track the package on the website of the transport company thanks to the tracking number. You will also find these information on line on the tab "Orders" after the connexion to your customer account If you choose to pick up the package on our shop in Wambrechies (France) : you will receive an email when the package will be prepared. We invite to not come before the reception of this email. One or two identity document could be reclamed for pick up your order. Our advisors are happy to host you and to give you your order in priority.

I've just placed an order. By which transport company will I be delivered ?

We are working with different service providers : -Post - TNT - Mondial Relay. You can also come to pick up your order to our shop in Wambrechies (France), 6 allée saint eloi. We can also prepare your package and let it at disposition for your own transport company. To do that, you have to contact us by phone at the 0033320683800.

I choose the delivery "at the store". How many times do I have to come pick up my order?

After the validation of your order with the delivery "at the store", the parts that you ordered are preparing and reserving during 10 to 15 days.

I choose the delivery in Relay point. How many days will my package be available in this relay point?

The package stays at disposition in the relay point within 10 working days. You also receive emails from Mondial Relay that remember you to pick up the package before the return of the package to our warehouse.

I choose the delivery at home. What happen's if I am not here ?

During the delivery, if you are not here, the transport company will give us a delivery notification to inform you for the delivery the following working day or TNT will call you to define a new rendez-vous for the delivery.

I am registered as professional and I want to be delivered to another address. Is it possible?

If you are registered as professional, you have the possibility to be delivered to another address. To do that, you have to send us a sworn signed and stamped statement in which you declare that your orders have to be delivered to another address. This other address will be declared as professional address too.

My product will be delivered directly by your provider. Under which delay will I receive my part ?

You receive an email which advertises you that your order will be delivered directly by our provider. From the reception of this email the approximate delay will be between 7 to 10 days. In this case, to track the package, it will be necessary to contact us by phone, t'chat or email contact from and we will track it for you with our provider.

Under which delay will I receive my order ?

The transport delay are given in hours and working days, to which you can add the one day preparing delay of your order from the payment validation. Click here to see the delays announced by our carriers.

I live outside France. Can I be delivered ?

To discover if we deliver to your country, we invite you to go to your cart by this link Then, you can select your country thanks to the pick-list in " Place of delivery". If you don't find your country, you can choose "OTHER COUNTRIES", we will contact you by email for the purpose.

AFTER SALES SERVICE

I received a damaged part. What can I do ?

We are sorry for this inconvenience. If the product arrived broken or damaged, you can contact us as soon as possible by phone at the 0033320683800, by our contact from (+photo of the product) or by t'chat. We will find the best solution for you.

I received another part of the ordered. What can I do?

We invite you to contact our advisors by phone at the 0033320683800 or by email by our contact from to inform our service. We will ask you to send us a photo of the received part.

What can I do if I didn't receive my package?

In a first time, we invite you to track your package on the transport company website (Post, TNT or Mondial Relay) thanks to the tracking number received by email when the package has left our warehouse. If you can't track your package on line, you can then contact us by phone at the 0033320683800 or by email contact from. We will contact the different service providers to tell you when you will receive your order.

I have to return a product. Who will pay the shipping fees ?

We are sorry for this inconvenience. We invite you to contact our customer service by phone, email or t'chat contact from in order to know the reason of the return. If the error is due to our fault, we will pay the shipping fees for the return.

It misses a part in my package. What can I do?

We are sorry for this inconvenience. In a first time, check if the missing part is not in the corners of the package or hidden in the package of another part. After verification, we invite you to contact our customer service by phone at the 0033320683800, by t'chat or by email using the contact from

I change my mind and want to return a product. Under which delay can I return it?

At reception of the package, you have 14 days to exerce your right of withdrawal. You will have to return your product without excessive delay, and at all events, at the latest 14 days after that you will inform us for the withdrawal decision, (except special order, that will be precised on the product description). If you want to use this right of withdrawal, you can also contact us by this contact form

You don't send me yet my order and I want to withdrawal. How can I do?

For an optimal treatment of your request before the preparation of your order, we advice you to contact us by phone at the 0033320683800 or by t'chat. You can also use your right of withdrawal on line. For that, you can follow this link to know the conditions and ask for it

After using it, my part is faulty. It is under warranty. How can I do to benefit from this warranty?

We invite you to contact us by phone at the 0033320683800, by email or by t'chat contact from in order to establish a diagnosis. Before return the product, we have to transmit a request to our provider. This request have to be fully completed and sent to us. At reception, we will contact you and give you the best solution.

Didn't you find your answer ?

It will be a pleasure for us to answer your demand, for that you have 2 solutions :