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MON PROFIL

MON PROFIL

COMMANDES

COMMANDES

PAIEMENT

PAIEMENT

LIVRAISON

LIVRAISON

SAV

SAV

NOS PRODUITS

Comment puis-je savoir si la pièce correspond à mon véhicule ?

Nos%20fiches%20articles%20ont%20%C3%A9t%C3%A9%20r%C3%A9dig%C3%A9es%20par%20nos%20responsables%20de%20gammes%20exp%C3%A9riment%C3%A9s%20afin%20de%20mieux%20vous%20aiguiller%20dans%20votre%20choix.%20Le%20mod%C3%A8le%20concern%C3%A9%2C%20le%20mois%2C%20l%27ann%C3%A9e%20et%20toutes%20informations%20n%C3%A9cessaires%20sont%20renseign%C3%A9s%20pour%20vous%20permettre%20d%27identifier%20le%20produit%20correspondant.%20%20Nous%20restons%20%C3%A0%20votre%20disposition%20au%20%25phone%25%2C%20via%20notre%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D%2C%20ou%20par%20t%27chat.

Je ne trouve pas la pièce que je recherche sur votre site. Comment puis-je faire ?

Lorsqu%27un%20produit%20n%27est%20pas%20sur%20notre%20site%2C%20nous%20pouvons%20faire%20des%20recherches%20aupr%C3%A8s%20de%20nos%20fournisseurs.%20Munissez-vous%20de%20la%20r%C3%A9f%C3%A9rence%20d%E2%80%99origine%20et%20prenez%20contact%20avec%20notre%20%C3%A9quipe%20commerciale%20par%20T%27chat%2Ft%C3%A9l%C3%A9phone%20ou%20via%20notre%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D

Je ne trouve pas la marque d'un produit.

Nous%20travaillons%20avec%20plusieurs%20fournisseurs%20pour%20une%20m%C3%AAme%20pi%C3%A8ce.%20En%20fonction%20de%20l%27arrivage%2C%20la%20marque%20du%20produit%20peut%20varier.%20Il%20est%20pr%C3%A9f%C3%A9rable%20de%20nous%20contacter%20%28t%C3%A9l%C3%A9phone%2C%20t%27chat%2C%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D%29%20pour%20conna%C3%AEtre%20la%20marque%20en%20stock%20actuelle.

Je ne vois pas les dimensions d'un produit sur la fiche article. Comment faire pour me renseigner ?

Pour%20conna%C3%AEtre%20les%20dimensions%20d%27un%20produit%2C%20vous%20pouvez%20nous%20contacter%20par%20notre%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D%2C%20t%27chat%20ou%20t%C3%A9l%C3%A9phone%20en%20pr%C3%A9cisant%20la%20r%C3%A9f%C3%A9rence%20de%20l%27article%20vu%20sur%20notre%20site.%20Nous%20ferons%20une%20demande%20%C3%A0%20nos%20%C3%A9quipes%20pour%20aller%20consulter%20le%20produit%20si%20ce%20dernier%20est%20en%20stock%20sinon%20une%20demande%20sera%20faite%20%C3%A0%20nos%20fournisseurs.%20Pour%20terminer%2C%20la%20r%C3%A9ponse%20vous%20sera%20communiqu%C3%A9e%20par%20mail.

J'ai reçu mon produit mais il ne s'adapte pas à mon véhicule.

Pour%20un%20montage%20optimis%C3%A9%20et%20s%C3%A9curis%C3%A9%2C%20il%20est%20pr%C3%A9f%C3%A9rable%20de%20se%20renseigner%20au%20pr%C3%A9alable%20aupr%C3%A8s%20d%27un%20sp%C3%A9cialiste%20afin%20qu%27il%20puisse%20vous%20rassurer%20via%20son%20expertise.%20Apr%C3%A8s%20v%C3%A9rification%2C%20nous%20vous%20invitons%20%C3%A0%20contacter%20notre%20p%C3%B4le%20SAV%20pour%20qu%27ensemble%20la%20meilleure%20solution%20vous%20soit%20apport%C3%A9e.%20%20Vous%20pouvez%20vous%20r%C3%A9f%C3%A9rer%20au%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D%20et%20choisir%20en%20type%20de%20question%20%22SAV%22%20pour%20un%20traitement%20plus%20rapide.%20

Je change d'avis et souhaite retourner un produit. Sous quel délai puis-je effectuer ce retour ?

A%20r%C3%A9ception%20de%20votre%20colis%2C%20vous%20disposez%20d%27un%20d%C3%A9lai%20de%2014%20jours%20pour%20exercer%20votre%20droit%20de%20r%C3%A9tractation.%20Vous%20devrez%20alors%20retourner%20votre%20article%2C%20sans%20retard%20excessif%20et%2C%20en%20tout%20%C3%A9tat%20de%20cause%2C%20au%20plus%20tard%2014%20jours%20apr%C3%A8s%20que%20vous%20nous%20aurez%20communiqu%C3%A9%20votre%20d%C3%A9cision%20de%20r%C3%A9tractation%2C%20%28hors%20commande%20sp%C3%A9ciale%2C%20cette%20pr%C3%A9cision%20est%20indiqu%C3%A9e%20dans%20la%20description%20de%20l%27article%29.%20%20Si%20vous%20souhaitez%20user%20de%20votre%20droit%20de%20r%C3%A9tractation%2C%20vous%20pouvez%20%C3%A9galement%20nous%20contacter%20via%20ce%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fretractation.asp%5Dformulaire%20en%20ligne%5B%2Furl%5D

Une consigne s'est rajoutée automatiquement dans mon panier. Pourquoi ?

Il%20s%27agit%20d%27un%20produit%20reconditionn%C3%A9%20en%20%C3%A9change-vente.%0D%0ACette%20consigne%20vous%20sera%20restitu%C3%A9e%20au%20retour%20de%20votre%20ancien%20produit%20et%20apr%C3%A8s%20accord%20du%20fournisseur.%0D%0A%0D%0APour%20le%20remboursement%20de%20la%20consigne%2C%20il%20faut%20que%20la%20pi%C3%A8ce%20retourn%C3%A9e%20soit%20compl%C3%A8te%20et%20identique%20au%20produit%20en%20%C3%A9change.%0D%0A%0D%0ALe%20remboursement%20ne%20sera%20pas%20accord%C3%A9%20aux%20articles%20retourn%C3%A9s%20pr%C3%A9sentant%20les%20probl%C3%A8mes%20suivants%20%3A%0D%0A%0D%0A-%20Endommagement%20ext%C3%A9rieur%20de%20la%20carcasse%0D%0A-%20Points%20ou%20trous%20de%20fixations%20endommag%C3%A9s%0D%0A-%20Partie%20int%C3%A9rieure%20rouill%C3%A9e%0D%0A-%20Pi%C3%A8ce%20incompl%C3%A8te%0D%0A

Est-ce que mon produit est en stock ?

Sur%20notre%20site%2C%20la%20disponibilit%C3%A9%20de%20nos%20produits%20est%20distingu%C3%A9e%20par%20un%20feu%20tricolore.%20%20%20%20%5Bb%5DFeu%20vert%5B%2Fb%5D%20%3A%20Le%20produit%20est%20en%20stock.%20%20%5Bb%5DFeu%20bleu%5B%2Fb%5D%20%3A%20Le%20produit%20ne%20se%20trouve%20pas%20dans%20nos%20entrep%C3%B4ts%20et%20le%20d%C3%A9lai%20approximatif%20de%20r%C3%A9ception%20est%20pr%C3%A9cis%C3%A9.%20Il%20vous%20sera%20rappel%C3%A9%20dans%20votre%20panier.%20%20%5Bb%5DFeu%20rouge%5B%2Fb%5D%20%3A%20Le%20d%C3%A9lai%20de%20r%C3%A9ception%20est%20de%20minimum%203%20semaines.%20Il%20est%20possible%20%C3%A9galement%20que%20le%20produit%20soit%20en%20rupture%20fournisseur.%20Nous%20vous%20invitons%20%C3%A0%20consulter%20notre%20site%20ult%C3%A9rieurement%20pour%20savoir%20si%20ce%20statut%20a%20%C3%A9volu%C3%A9.

Je ne trouve pas ma référence origine constructeur ?

La%20r%C3%A9f%C3%A9rence%20d%27origine%20est%20indiqu%C3%A9e%20sur%20le%20produit%20%28grav%C3%A9e%20en%20g%C3%A9n%C3%A9ral%29.%20Il%20se%20peut%20que%20vous%20ne%20la%20voyiez%20pas%20si%20le%20produit%20est%20ancien%20ou%20abim%C3%A9.%20Sinon%20vous%20pouvez%20contacter%20un%20concessionnaire%20de%20la%20marque%20du%20constructeur%20pour%20retrouver%20cette%20r%C3%A9f%C3%A9rence.

Je ne sais pas si les accessoires (fixation, joint...) sont fournis avec le produit.

Certains%20accessoires%20sont%20livr%C3%A9s%20avec%20le%20produit%2C%20vous%20pouvez%20l%27apercevoir%20dans%20le%20descriptif%20de%20la%20fiche%20article.%20Sinon%2C%20en%20bas%20de%20cette%20fiche%2C%20vous%20avez%20acc%C3%A8s%20aux%20produits%20associ%C3%A9s.%20Ainsi%2C%20vous%20pouvez%20choisir%20vos%20produits%20en%20rapport%20avec%20ce%20dernier.

Avons nous obligation de démonter la partie boule d'attache, quand on ne remorque pas ?

L%26apos%3Binfraction%20pr%C3%A9vue%20par%20l%26apos%3Barticle%20R317-23%20concerne%20l%26apos%3Bam%C3%A9nagement%20de%20son%20v%C3%A9hicule%20afin%20de%20r%C3%A9duire%20l%26apos%3Bimpact%20d%26apos%3Bun%20accident.%20Cela%20encourt%20une%20contravention%20de%203%C3%A8me%20classe.%20Certains%20pensent%20que%20cette%20contravention%20est%20utilisable%20pour%20la%20pr%C3%A9sence%20d%26apos%3Bune%20boule%20d%26apos%3Battelage.%20Or%20il%20existe%20un%20arr%C3%AAt%C3%A9%20de%201958%20qui%20fait%20liste%20des%20%C3%A9l%C3%A9ments%20interdits%20%28tranchant%2C%20saillant%2C%20pointu...%29%20sur%20et%20dans%20les%20v%C3%A9hicules.%20La%20boule%20d%26apos%3Battelage%20ne%20fait%20pas%20partie%20de%20cette%20liste%20car%20elle%20n%26apos%3Best%20ni%20tranchante%20ni%20pointue.%20

Quels éléments dois-je prendre en compte dans le choix de mon attelage ?

Notre%20gamme%20attelages%20r%C3%A9pond%20%C3%A0%20un%20tr%C3%A8s%20large%20nombre%20de%20v%C3%A9hicules.

Existe t-il plusieurs rotules pour mon attelage ?

Nos%20rotules%20sont%20con%C3%A7ues%20sp%C3%A9cialement%20pour%20un%20mod%C3%A8le%20de%20v%C3%A9hicule%20donn%C3%A9%20et%20r%C3%A9pondent%20aux%20exigences%20l%C3%A9gales%20et%20techniques%20%28hauteur%2C%20longueur%2C%20poids%2C%20etc%E2%80%A6%29.

Dois-je acheter un faisceau spécifique avec mon attelage ?

Nos%20faisceaux%20sp%C3%A9cifiques%20sont%20fabriqu%C3%A9s%20sur%20mesure%20pour%20chaque%20type%20de%20v%C3%A9hicule.%20Dans%20la%20plupart%20des%20cas%2C%20le%20faisceau%20est%20compos%C3%A9%20de%20connecteurs%20identiques%20%C3%A0%20ceux%20qui%20%C3%A9quipent%20le%20v%C3%A9hicule.%20Cette%20sp%C3%A9cificit%C3%A9%20vous%20apporte%20gain%20de%20temps%20et%20fiabilit%C3%A9%20au%20montage%2C%20en%20particulier%20sur%20des%20v%C3%A9hicules%20r%C3%A9cents%20largement%20%C3%A9quip%C3%A9s%20d%26apos%3B%C3%A9lectronique%20%28contr%C3%B4le%20de%20lampes%2C%20ordinateur%20de%20bord%2C%20radar%20de%20recul%2C%20reprogrammation%20de%20l%26apos%3BESP..%20%29.

Quel faisceau choisir : un 7 broches ou un 13 broches ?

Le%20faisceau%207%20broches%20convient%20tout%20%C3%A0%20fait%20%C3%A0%20l%26apos%3Busage%20d%26apos%3Bun%20porte-v%C3%A9lo%20ou%20d%26apos%3Bune%20remorque.

Après un accident, la partie arrière de mon véhicule est endommagée. Puis-je continuer à utiliser le dispositif d'attelage ?

Apr%C3%A8s%20un%20accident%20concernant%20la%20partie%20arri%C3%A8re%20d%26apos%3Bun%20v%C3%A9hicule%20%C3%A9quip%C3%A9%20d%26apos%3Bun%20dispositif%20d%26apos%3Battelage%2C%20il%20est%20%C3%A0%20craindre%20que%20le%20dispositif%20d%26apos%3Battelage%20ait%20%C3%A9galement%20%C3%A9t%C3%A9%20endommag%C3%A9.%20Le%20plus%20souvent%20le%20dommage%20est%20reconnaissable%20%C3%A0%20une%20d%C3%A9formation%20permanente.

Après l'installation d'un système faisceau 8500, les clignotants arrière du véhicule et ceux de la remorque ne fonctionnent pas ?

Ceci%20est%20g%C3%A9n%C3%A9ralement%20le%20signe%20que%20le%20%2B%20permanent%20n%26apos%3Ba%20pas%20%C3%A9t%C3%A9%20branch%C3%A9%20au%20relais%20d%26apos%3Bappoint.%20Contr%C3%B4ler%20le%20branchement.

Puis-je monter un porte-vélos sur le dispositif d'attelage ?

Quelques%20fabricants%20de%20porte-v%C3%A9los%20exigent%20l%26apos%3Butilisation%20d%26apos%3Battelages%20dont%20la%20boule%20d%26apos%3Battelage%20est%20r%C3%A9alis%C3%A9e%20en%20mat%C3%A9riau%20St%2052-3%20ou%20en%20un%20mat%C3%A9riau%20similaire.%20En%20g%C3%A9n%C3%A9ral%20les%20attelages%20WESTFALIA%2FSIARR%20peuvent%20%C3%AAtre%20utilis%C3%A9s%20avec%20des%20porte-v%C3%A9los.%20La%20seule%20exception%20concerne%20les%20attelages%20pour%20les%20mod%C3%A8les%20Audi%2080%2F100%2FA4%2FA6%20construits%20jusqu%26apos%3Bau%20milieu%20des%20ann%C3%A9es%2090.%20Dans%20ce%20cas%20le%20mat%C3%A9riau%20GGG%2040%20a%20%C3%A9t%C3%A9%20utilis%C3%A9.%20Les%20boules%20d%26apos%3Battelage%20r%C3%A9alis%C3%A9es%20dans%20ce%20mat%C3%A9riau%20ne%20doivent%20pas%20%C3%AAtre%20utilis%C3%A9es%20pour%20les%20porte-v%C3%A9los.

J'ai perdu les clés du mon attelage amovible. Que dois-je faire ?

Par%20principe%20il%20est%20conseill%C3%A9%2C%20d%C3%A8s%20la%20livraison%2C%20de%20noter%20le%20num%C3%A9ro%20de%20la%20cl%C3%A9%20du%20dispositif%20d%26apos%3Battelage%20amovible.%20Ce%20num%C3%A9ro%20est%20grav%C3%A9%20sur%20la%20cl%C3%A9.%20%C3%80%20l%26apos%3Baide%20de%20ce%20num%C3%A9ro%20il%20vous%20est%20possible%20de%20nous%20commander%20une%20nouvelle%20cl%C3%A9%20par%20l%26apos%3Binterm%C3%A9diaire%20d%26apos%3Bun%20garage%20sp%C3%A9cialis%C3%A9.%20

MON PROFIL

Je suis un professionnel de l'automobile. Y a t il des réductions ?

Les%20professionnels%20de%20l%27automobile%20peuvent%20b%C3%A9n%C3%A9ficier%20de%20r%C3%A9ductions%20%28diff%C3%A9rentes%20selon%20les%20produits%29.%20%20Pour%20cela%2C%20il%20faut%20vous%20inscrire%20dans%20la%20rubrique%20%22%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcreate_account.asp%3Fpro%3D1%5DInscription%20Pro%5B%2Furl%5D%22%20de%20notre%20site%20en%20y%20ajoutant%20le%20document%20officiel%20de%20votre%20soci%C3%A9t%C3%A9%20%28extrait%20Kbis%29.%20Un%20email%20d%27accus%C3%A9%20de%20r%C3%A9ception%20de%20votre%20demande%20vous%20sera%20envoy%C3%A9%20dans%20un%20premier%20temps%2C%20puis%20nous%20vous%20enverrons%20une%20confirmation%20lors%20de%20la%20validation%20avec%20vos%20identifiants%20et%20mot%20de%20passe.

Je souhaite devenir client. Comment dois-je faire ?

Nous%20vous%20invitons%20%C3%A0%20suivre%20le%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcreate_account.asp%5Dformulaire%20d%27inscription%5B%2Furl%5D%20sur%20le%20site%20internet%20%20et%20de%20le%20compl%C3%A9ter%20en%20renseignant%20les%20informations%20vous%20concernant.%20Vous%20pourrez%20suivre%20toutes%20vos%20commandes%20et%20messagerie%20sur%20votre%20espace%20client%20disponible%207%2F7j%20et%2024%2F24h.

Je suis particulier. Y a -t-il des réductions ?

D%C3%A8s%20100%E2%82%AC%20d%27achats%20%28hors%20frais%20de%20port%29%2C%20vous%20recevrez%20sous%2021%20jours%20un%20bon%20d%27achat%20fid%C3%A9lit%C3%A9%20de%203%25%20du%20montant%20de%20votre%20commande.%20Ce%20bon%20est%20alors%20valable%203%20mois%20et%20vous%20pourrez%20l%27utiliser%20directement%20dans%20votre%20espace%20client%20lors%20d%27une%20prochaine%20commande.

Je suis enregistré en tant que professionnel, ma société déménage comment modifier mes informations ?

Lors%20du%20changement%20d%27adresse%2C%20vous%20devez%20nous%20avertir%20au%20plus%20vite%20pour%20mettre%20%C3%A0%20jour%20votre%20compte%20professionnel%20pour%20vos%20livraisons.%20Pour%20cela%20veuillez%20nous%20envoyer%20un%20nouvel%20extrait%20Kbis%20%C3%A0%20l%27adresse%20mail%20document%5Bat%5D%25nom_du_site%25.com.%20Le%20traitement%20de%20votre%20dossier%20peut%20prendre%20jusqu%27%20%C3%A0%2072%20h%20ouvr%C3%A9es.

Je suis président/membre d'un club puis-je bénéficier de remises ?

En%20tant%20que%20pr%C3%A9sident%2Fmembre%20d%27un%20club%20ou%20d%27un%20forum%20en%20rapport%20avec%20le%20domaine%20automobile%2C%20nous%20vous%20invitons%20%C3%A0%20faire%20votre%20demande%20par%20mail%20%C3%A0%20club%5Bat%5D%25nom_du_site%25.com.%20%0D%0AApr%C3%A8s%20%C3%A9tude%20de%20votre%20dossier%20sous%202%20%C3%A0%203%20jours%20ouvr%C3%A9s%2C%20une%20r%C3%A9ponse%20par%20mail%20vous%20sera%20adress%C3%A9e.

Je suis enregistré comme professionnel et je souhaite me faire livrer à une autre adresse. Est-ce que c'est possible ?

Si%20vous%20%C3%AAtes%20un%20professionnel%20de%20l%26apos%3Bautomobile%2C%20vous%20avez%20la%20possibilit%C3%A9%20de%20vous%20faire%20livrer%20%C3%A0%20une%20autre%20adresse.%20Pour%20cela%20vous%20devez%20nous%20envoyer%20une%20d%C3%A9claration%20sur%20l%26apos%3Bhonneur%20au%20nom%20de%20l%26apos%3Bentreprise%2C%20sign%C3%A9e%20et%20tamponn%C3%A9e%20o%C3%B9%20vous%20d%C3%A9clarez%20que%20vos%20commandes%20faites%20chez%20nous%20doivent%20%C3%AAtre%20livr%C3%A9es%20%C3%A0%20une%20autre%20adresse%20qui%20est%20de%20ce%20fait%20d%C3%A9clar%C3%A9e%20comme%20adresse%20professionnelle%20%C3%A0%20laquelle%20vous%20exercez%20votre%20activit%C3%A9.

COMMANDES

Comment puis-je suivre l'acheminement de ma commande ?

Si%20vous%20avez%20demand%C3%A9%20une%20livraison%20%C3%A0%20domicile%20ou%20en%20point%20relais%20%3A%20Vous%20serez%20notifi%C3%A9%20par%20e-mail%20d%C3%A8s%20que%20votre%20colis%20quittera%20nos%20entrep%C3%B4ts.%20A%20cet%20e-mail%20sera%20joint%20votre%20facture.%20Vous%20pourrez%20suivre%20l%27acheminement%20de%20votre%20colis%20sur%20le%20site%20du%20transporteur%20gr%C3%A2ce%20au%20num%C3%A9ro%20de%20suivi%20du%20transporteur%20%3A%20%5Burl%3Dhttps%3A%2F%2Fwww.tnt.fr%2Fpublic%2Fsuivi_colis%2Frecherche%2Findex.do%5DTNT%5B%2Furl%5D%20%2F%20%5Burl%3Dhttps%3A%2F%2Fwww.laposte.fr%2Fprofessionnel%2Foutils%2Fsuivre-vos-envois%5DLa%20Poste%5B%2Furl%5D%20%2F%20%5Burl%3Dhttps%3A%2F%2Fwww.mondialrelay.fr%2Fsuivi-de-colis%2F%5DMondial%20Relay%5B%2Furl%5D.%20Vous%20retrouverez%20les%20m%C3%AAmes%20informations%20en%20ligne%20dans%20l%27onglet%20%22Commandes%22%2C%20apr%C3%A8s%20vous%20etre%20authentifi%C3%A9%20sur%20votre%20Espace%20Client.%20Si%20vous%20avez%20choisi%20de%20retirer%20votre%20colis%20au%20comptoir%20de%20Wambrechies%20%2859%29%20%3A%20Vous%20serez%20notifi%C3%A9%20par%20e-mail%20d%C3%A8s%20que%20votre%20colis%20sera%20pr%C3%AAt.%20%20Nous%20vous%20invitons%20%C3%A0%20ne%20pas%20vous%20d%C3%A9placer%20avant%20sa%20r%C3%A9ception.%20Une%20ou%20deux%20pi%C3%A8ces%20d%27identit%C3%A9%20peuvent%20vous%20%C3%AAtre%20demand%C3%A9es%20pour%20le%20retrait.%20Nos%20conseillers%20seront%20ravis%20de%20vous%20accueillir%20et%20de%20vous%20servir%20en%20priorit%C3%A9.

J'ai eu l'accord de l'équipe commerciale pour un remboursement partiel ou total de ma commande. Quand serais-je remboursé ?

Lorsque%20nous%20d%C3%A9clenchons%20une%20demande%20de%20remboursement%2C%20celle-ci%20est%20envoy%C3%A9e%20automatiquement%20au%20service%20de%20comptabilit%C3%A9.%0D%0ASi%20vous%20avez%20r%C3%A9gl%C3%A9%20votre%20commande%20par%20Carte%20Bancaire%20ou%20par%20PayPal%2C%20le%20d%C3%A9lai%20de%20traitement%20est%20de%202%20%C3%A0%207%20jours%20ouvr%C3%A9s%20en%20fonction%20de%20votre%20banque.%0D%0ASi%20votre%20commande%20a%20%C3%A9t%C3%A9%20pay%C3%A9e%20par%20ch%C3%A8que%20ou%20par%20virement%20bancaire%2C%20vous%20recevrez%20un%20ch%C3%A8que%20du%20montant%20de%20votre%20remboursement%20sous%202%20%C3%A0%207%20jours%20ouvr%C3%A9s.

De quelle manière et quand vais-je recevoir ma facture ?

Votre%20facture%20vous%20sera%20envoy%C3%A9e%20par%20e-mail%20en%20PDF%20d%C3%A8s%20que%20votre%20colis%20quittera%20nos%20entrep%C3%B4ts.%0D%0A%0D%0AVous%20trouverez%20ais%C3%A9ment%20en%20ligne%20un%20logiciel%20%28Adobe%20Reader%29%20gratuit%20permettant%20de%20lire%20ce%20format%20de%20fichier.%0D%0A

Comment sont calculés les frais de port ?

Les%20frais%20de%20port%20sont%20calcul%C3%A9s%20automatiquement%20en%20fonction%20du%20poids%20et%20du%20volume%20des%20produits%2C%20de%20leurs%20mode%20de%20transport%20et%20leur%20destination%20quand%20vous%20ajoutez%20les%20produits%20%C3%A0%20votre%20panier.%20A%20partir%20de%202%2C90%E2%82%AC%20en%20point%20relais%20et%203%2C90%E2%82%AC%20en%20livraison%20%C3%A0%20domicile%20pour%20la%20France%20m%C3%A9tropolitaine.%20

Je viens de passer commande. Par quels transporteurs vais-je être livré ?

Nous%20travaillons%20avec%20diff%C3%A9rents%20prestataires%20%3A%0D%0A-La%20Poste%0D%0A-TNT%0D%0A-Mondial%20Relay%0D%0A-Calberson%0D%0A%0D%0AVous%20pouvez%20%C3%A9galement%20venir%20retirer%20votre%20commande%20au%20comptoir%20de%20notre%20magasin%20situ%C3%A9%20%C3%A0%20Wambrechies%2C%206%20All%C3%A9e%20Saint%20%C3%89loi.%0D%0A%0D%0ANous%20pouvons%20%C3%A9galement%20pr%C3%A9parer%20votre%20colis%20et%20le%20laisser%20%C3%A0%20disposition%20de%20votre%20propre%20transporteur.%20Pour%20ce%20faire%2C%20il%20faut%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20num%C3%A9ro%20suivant%20%3A%20%25phone%25

J'ai un avoir sur mon compte client, comment faire pour l'utiliser ?

Les%20avoirs%20sont%20utilisables%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25.%20Lors%20de%20votre%20nouvelle%20commande%20avec%20votre%20conseiller%20t%C3%A9l%C3%A9phonique%2C%20vous%20pouvez%20mentionner%20votre%20souhait%20de%20d%C3%A9duire%20l%27avoir%20sur%20cette%20commande.

Dans mon panier, les frais de port sont sur devis, que dois-je faire ?

Pour%20certains%20envois%20%C3%A0%20l%27%C3%A9tranger%20et%2Fou%20certains%20produits%20volumineux%2C%20les%20frais%20de%20port%20sont%20calcul%C3%A9s%20sur%20devis%20en%20fonction%20d%27un%20rapport%20poids%2Fvolume.%20Vous%20devez%20valider%20dans%20un%20premier%20temps%20ce%20devis%2C%20en%20bas%20de%20la%20page.%20Ensuite%20vous%20recevrez%20un%20autre%20e-mail%20avec%20l%27estimation%20des%20frais%20de%20port.%20Pour%20valider%20votre%20commande%20vous%20devrez%20cliquer%20sur%20le%20lien%20dans%20cet%20e-mail%20et%20acc%C3%A9derez%20ainsi%20%C3%A0%20votre%20panier%20pour%20effectuer%20le%20paiement%20de%20votre%20commande.

J'attends un remboursement. Par quel moyen de paiement vais-je le recevoir ?

Par%20mesure%20de%20s%C3%A9curit%C3%A9%2C%20nous%20remboursons%20par%20le%20m%C3%AAme%20moyen%20de%20paiement%20utilis%C3%A9%20lors%20de%20votre%20commande.%0D%0ASi%20vous%20avez%20effectu%C3%A9%20un%20virement%20bancaire%2C%20nous%20vous%20demanderons%20un%20RIB%20afin%20de%20vous%20rembourser%20ou%20un%20ch%C3%A8que%20vous%20sera%20envoy%C3%A9.

Ma commande n'a pas encore été envoyée et je souhaite me rétracter. Comment puis-je procéder ?

Pour%20un%20traitement%20optimal%20de%20votre%20demande%20avant%20la%20pr%C3%A9paration%20de%20votre%20commande%2C%20nous%20vous%20conseillons%20de%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%20ou%20par%20t%27chat.%20%20Vous%20pouvez%20%C3%A9galement%20user%20de%20votre%20droit%20de%20r%C3%A9tractation%20en%20ligne.%20Pour%20cela%2C%20veuillez%20suivre%20ce%20lien%20pour%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2FCGV.asp%23DroitDeRetractation%5Dconna%C3%AEtre%20les%20conditions%20et%20formuler%20votre%20demande%5B%2Furl%5D.

Je souhaite effectuer un règlement en plusieurs fois. Quelles sont les conditions ?

Le%20paiement%20en%20plusieurs%20fois%20est%20autoris%C3%A9%20pour%20nos%20clients%20de%20France%20M%C3%A9tropolitaine%2C%20Corse%20et%20DOM%20%C3%A0%20partir%20de%20150%E2%82%AC%20d%27achats%20hors%20frais%20de%20port.%20%20Veuillez%20trouver%20plus%20d%27informations%20en%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fpasser-commande.asp%23ppf%5Dcliquant%20ici%5B%2Furl%5D.

J'ai choisi une commande en "retrait magasin". Combien de temps ai-je pour venir récupérer ma commande ?

Apr%C3%A8s%20validation%20de%20votre%20commande%20en%20retrait%20magasin%2C%20les%20pi%C3%A8ces%20que%20vous%20aurez%20command%C3%A9%20seront%20alors%20pr%C3%A9par%C3%A9es%20et%20r%C3%A9serv%C3%A9es%20pendant%2010%20jours%20%C3%A0%2015%20jours.

J'ai choisi la livraison en point relais. Combien de jours mon colis est disponible dans ce point relais ?

Le%20colis%20reste%20%C3%A0%20disposition%20dans%20le%20point%20relais%20choisi%20durant%2010%20jours%20ouvr%C3%A9s.%20Vous%20recevez%20%C3%A9galement%20des%20mails%20provenant%20de%20Mondial%20relay%20vous%20rappelant%20que%20votre%20colis%20est%20%C3%A0%20r%C3%A9cup%C3%A9rer%20avant%20que%20celui-ci%20ne%20retourne%20dans%20nos%20locaux.

J'ai choisi la livraison à domicile. Que se passe-t-il si je ne suis pas là ?

Lors%20de%20la%20livraison%2C%20si%20vous%20n%27%C3%AAtes%20pas%20pr%C3%A9sent%20%C3%A0%20votre%20domicile%2C%20le%20transporteur%20d%C3%A9posera%20un%20avis%20de%20passage%20en%20vous%20pr%C3%A9venant%20d%27une%20livraison%20au%20prochain%20jour%20ouvr%C3%A9%20ou%20en%20cas%20de%20non%20pr%C3%A9sence%20le%20jour%20suivant%2C%20votre%20colis%20sera%20disponible%20dans%20votre%20bureau%20de%20Poste%20le%20plus%20proche%20ou%20en%20Point%20Relais%20pour%20les%20envois%20TNT.%20

Je suis enregistré comme professionnel et je souhaite me faire livrer à une autre adresse. Est-ce que c'est possible ?

Si%20vous%20%C3%AAtes%20un%20professionnel%20de%20l%27automobile%2C%20vous%20avez%20la%20possibilit%C3%A9%20de%20vous%20faire%20livrer%20%C3%A0%20une%20autre%20adresse.%20Pour%20cela%20vous%20devez%20nous%20envoyer%20une%20d%C3%A9claration%20sur%20l%27honneur%20au%20nom%20de%20l%27entreprise%2C%20sign%C3%A9e%20et%20tamponn%C3%A9e%20o%C3%B9%20vous%20d%C3%A9clarez%20que%20vos%20commandes%20faites%20chez%20nous%20doivent%20%C3%AAtre%20livr%C3%A9es%20%C3%A0%20une%20autre%20adresse%20qui%20est%20de%20ce%20fait%20d%C3%A9clar%C3%A9e%20comme%20adresse%20professionnelle%20%C3%A0%20laquelle%20vous%20exercez%20votre%20activit%C3%A9.%20

Je souhaite exporter ma commande à l'étranger en dehors de l'Union Européenne. Puis-je obtenir un bordereau de détaxe ?

Vous%20pouvez%20obtenir%20un%20Bordereau%20de%20d%C3%A9taxe%20%C3%A0%20partir%20du%20moment%20o%C3%B9%20votre%20commande%20a%20%C3%A9t%C3%A9%20envoy%C3%A9e.%20Pour%20ce%20faire%2C%20vous%20devez%20nous%20fournir%20les%20informations%20suivantes%20%3A%20Nom%2C%20Pr%C3%A9nom%2C%20Nationalit%C3%A9%2C%20Date%20de%20Naissance%2C%20et%20num%C3%A9ro%20de%20Pi%C3%A8ce%20d%27Identit%C3%A9%20ou%20de%20Passeport.%20A%20r%C3%A9ception%20de%20ces%20informations%2C%20nous%20%C3%A9diterons%20votre%20Bordereau%20de%20d%C3%A9taxe%2C%20qui%20sera%20transmis%20automatiquement%20aux%20autorit%C3%A9s%20douani%C3%A8res.%20Une%20copie%20peut%20vous%20%C3%AAtre%20fournie%20par%20mail%20si%20vous%20le%20souhaitez.%20Apr%C3%A8s%20passage%20en%20douane%2C%20vous%20devez%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat%20ou%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5De-mail%5B%2Furl%5D%20afin%20que%20nous%20puissions%20vous%20rembourser%20le%20montant%20de%20la%20TVA.%20Nous%20ne%20sommes%20pas%20autoris%C3%A9s%20%C3%A0%20%C3%A9diter%20un%20Bordereau%20de%20d%C3%A9taxe%20pour%20les%20habitants%20des%20D.O.M.

On m'indique que mon produit sera livré directement par le fournisseur. Sous quel délai vais-je recevoir ma pièce ?

Vous%20avez%20re%C3%A7u%20un%20e-mail%20vous%20avertissant%20que%20la%20livraison%20sera%20effectu%C3%A9e%20directement%20par%20notre%20fournisseur.%20D%C3%A8s%20r%C3%A9ception%20de%20cet%20e-mail%2C%20le%20d%C3%A9lai%20de%20livraison%20estim%C3%A9%20sera%20entre%207%20%C3%A0%2010%20jours.%20Pour%20suivre%20votre%20colis%20dans%20ce%20cas%20l%C3%A0%2C%20il%20est%20n%C3%A9cessaire%20de%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat%20ou%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5De-mail%5B%2Furl%5D%2C%20%20et%20nous%20effectuerons%20le%20suivi%20aupr%C3%A8s%20de%20notre%20fournisseur.

Sous quel délai vais-je recevoir ma commande ?

Les%20d%C3%A9lais%20de%20transport%20sont%20donn%C3%A9s%20en%20heures%20%28h%29%20et%20jours%20ouvr%C3%A9s%20%28j%29%2C%20%C3%A0%20ceux-l%C3%A0%20s%27ajoute%20le%20d%C3%A9lai%20d%27un%20jour%20de%20pr%C3%A9paration%20de%20commande%20d%C3%A8s%20la%20validation%20du%20paiement.%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2FCGV.asp%23table_cgv%5DCliquez%20ici%20pour%20voir%20les%20d%C3%A9lais%20annonc%C3%A9s%20par%20nos%20transporteurs.%5B%2Furl%5D

Je suis sur le point de valider ma commande. Comment puis-je la régler ?

Diff%C3%A9rents%20moyens%20de%20paiement%20vous%20sont%20propos%C3%A9s%20%3A%20%20-%20Carte%20Bancaire%20%28CB%2C%20Visa%2C%20MasterCard%2C%20American%20Express%29%20%20-%20PayPal%20%20-%20Paiement%20en%203%20ou%204%20fois%20avec%20votre%20CB%20%20-%20Cartes%20du%20r%C3%A9seau%20Oney%20Bank%20%20-%20Virement%20Bancaire%20%20-%20Ch%C3%A8que%20%20%20%20Pour%20plus%20d%27informations%20sur%20les%20conditions%20de%20paiement%2C%20merci%20de%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fpasser-commande.asp%5Dsuivre%20ce%20lien%5B%2Furl%5D.%20Les%20conditions%20d%27utilisation%20de%20ces%20moyens%20de%20paiement%20sont%20fonction%20de%20nos%20prestataires%20bancaires.

Je souhaite me faire livrer à une autre adresse. Comment dois-je faire ?

Si%20vous%20souhaitez%20vous%20faire%20livrer%20%C3%A0%20une%20autre%20adresse%20au%20moment%20du%20passage%20de%20votre%20commande%2C%20vous%20pouvez%20renseigner%20une%20adresse%20de%20livraison%20diff%C3%A9rente%20de%20celle%20de%20facturation.%0D%0ALorsque%20le%20colis%20est%20d%C3%A9j%C3%A0%20en%20cours%20de%20livraison%20par%20la%20Poste%2C%20la%20modification%20d%27adresse%20n%27est%20pas%20envisageable%2C%20il%20en%20est%20de%20m%C3%AAme%20pour%20les%20livraisons%20Mondial%20Relay.%20En%20revanche%2C%20lorsque%20votre%20colis%20est%20en%20cours%20de%20livraison%20par%20TNT%2C%20sous%20certaines%20conditions%2C%20nous%20avons%20la%20possibilit%C3%A9%20de%20modifier%20l%27adresse%20de%20livraison%2C%20pour%20cela%2C%20veuillez%20contacter%20notre%20service%20client%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat.

Je change d'avis et souhaite retourner un produit. Sous quel délai puis-je effectuer ce retour ?

A%20r%C3%A9ception%20de%20votre%20colis%2C%20vous%20disposez%20d%27un%20d%C3%A9lai%20de%2014%20jours%20pour%20exercer%20votre%20droit%20de%20r%C3%A9tractation.%20Vous%20devrez%20alors%20retourner%20votre%20article%2C%20sans%20retard%20excessif%20et%2C%20en%20tout%20%C3%A9tat%20de%20cause%2C%20au%20plus%20tard%2014%20jours%20apr%C3%A8s%20que%20vous%20nous%20aurez%20communiqu%C3%A9%20votre%20d%C3%A9cision%20de%20r%C3%A9tractation%2C%20%28hors%20commande%20sp%C3%A9ciale%2C%20cette%20pr%C3%A9cision%20est%20indiqu%C3%A9e%20dans%20la%20description%20de%20l%27article%29.%20%20Si%20vous%20souhaitez%20user%20de%20votre%20droit%20de%20r%C3%A9tractation%2C%20vous%20pouvez%20%C3%A9galement%20nous%20contacter%20via%20ce%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fretractation.asp%5Dformulaire%20en%20ligne%5B%2Furl%5D

PAIEMENT

Je viens de faire un virement bancaire. L'avez vous reçu ?

Les%20virements%20bancaires%20%C3%A9mis%20d%27un%20compte%20fran%C3%A7ais%20arrivent%20sous%2024%20%C3%A0%2048h.%0D%0APour%20ceux%20provenant%20de%20l%27international%2C%20le%20d%C3%A9lai%20peut%20varier%20entre%203%20%C3%A0%208%20jours%20ouvr%C3%A9s.

Je souhaite régler par carte bancaire, est-ce que c'est une page sécurisée ?

Toutes%20nos%20pages%20sont%20s%C3%A9curis%C3%A9es%20et%20plus%20particuli%C3%A8rement%20notre%20syst%C3%A8me%20de%20paiement.%0D%0ANous%20avons%20choisi%20la%20plateforme%20de%20paiement%20ADYEN%2C%20le%20leader%20des%20solutions%20de%20paiements%20internationales%20et%20multi-canal%20s%C3%A9curis%C3%A9es%20et%20sur%20la%20pr%C3%A9vention%20des%20risques%20et%20la%20gestion%20de%20la%20fraude.

J'ai eu l'accord de l'équipe commerciale pour un remboursement partiel ou total de ma commande. Quand serais-je remboursé ?

Lorsque%20nous%20d%C3%A9clenchons%20une%20demande%20de%20remboursement%2C%20celle-ci%20est%20envoy%C3%A9e%20automatiquement%20au%20service%20de%20comptabilit%C3%A9.%20%20Si%20vous%20avez%20r%C3%A9gl%C3%A9%20votre%20commande%20par%20Carte%20Bancaire%20ou%20par%20PayPal%2C%20le%20d%C3%A9lai%20de%20traitement%20est%20de%202%20%C3%A0%207%20jours%20ouvr%C3%A9s%20en%20fonction%20de%20votre%20banque.%20%20Si%20votre%20commande%20a%20%C3%A9t%C3%A9%20pay%C3%A9e%20par%20ch%C3%A8que%20ou%20par%20virement%20bancaire%2C%20vous%20recevrez%20un%20ch%C3%A8que%20du%20montant%20de%20votre%20remboursement%20sous%202%20%C3%A0%207%20jours%20ouvr%C3%A9s.

J'ai un avoir sur mon compte client, comment faire pour l'utiliser ?

Les%20avoirs%20sont%20utilisables%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25.%20Lors%20de%20votre%20nouvelle%20commande%20avec%20votre%20conseiller%20t%C3%A9l%C3%A9phonique%2C%20vous%20pouvez%20mentionner%20votre%20souhait%20de%20d%C3%A9duire%20l%26apos%3Bavoir%20sur%20cette%20commande.

J'attends un remboursement. Par quel moyen de paiement vais-je le recevoir ?

Par%20mesure%20de%20s%C3%A9curit%C3%A9%2C%20nous%20remboursons%20par%20le%20m%C3%AAme%20moyen%20de%20paiement%20utilis%C3%A9%20lors%20de%20votre%20commande.%20%20Si%20vous%20avez%20effectu%C3%A9%20un%20virement%20bancaire%2C%20nous%20vous%20demanderons%20un%20RIB%20afin%20de%20vous%20rembourser%20ou%20un%20ch%C3%A8que%20vous%20sera%20envoy%C3%A9.

Je souhaite effectuer un règlement en plusieurs fois. Quelles sont les conditions ?

Le%20paiement%20en%20plusieurs%20fois%20est%20autoris%C3%A9%20pour%20nos%20clients%20de%20France%20M%C3%A9tropolitaine%2C%20Corse%20et%20DOM%20%C3%A0%20partir%20de%20150%E2%82%AC%20d%27achats%20hors%20frais%20de%20port.%20%20Veuillez%20trouver%20plus%20d%27informations%20en%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fpasser-commande.asp%23ppf%5Dcliquant%20ici%5B%2Furl%5D.

Je souhaite exporter ma commande à l'étranger en dehors de l'Union Européenne. Puis-je obtenir un bordereau de détaxe ?

Vous%20pouvez%20obtenir%20un%20Bordereau%20de%20d%C3%A9taxe%20%C3%A0%20partir%20du%20moment%20o%C3%B9%20votre%20commande%20a%20%C3%A9t%C3%A9%20envoy%C3%A9e.%20Pour%20ce%20faire%2C%20vous%20devez%20nous%20fournir%20les%20informations%20suivantes%20%3A%20Nom%2C%20Pr%C3%A9nom%2C%20Nationalit%C3%A9%2C%20Date%20de%20Naissance%2C%20et%20num%C3%A9ro%20de%20Pi%C3%A8ce%20d%27Identit%C3%A9%20ou%20de%20Passeport.%20A%20r%C3%A9ception%20de%20ces%20informations%2C%20nous%20%C3%A9diterons%20votre%20Bordereau%20de%20d%C3%A9taxe%2C%20qui%20sera%20transmis%20automatiquement%20aux%20autorit%C3%A9s%20douani%C3%A8res.%20Une%20copie%20peut%20vous%20%C3%AAtre%20fournie%20par%20mail%20si%20vous%20le%20souhaitez.%20Apr%C3%A8s%20passage%20en%20douane%2C%20vous%20devez%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat%20ou%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5De-mail%5B%2Furl%5D%20afin%20que%20nous%20puissions%20vous%20rembourser%20le%20montant%20de%20la%20TVA.%20Nous%20ne%20sommes%20pas%20autoris%C3%A9s%20%C3%A0%20%C3%A9diter%20un%20Bordereau%20de%20d%C3%A9taxe%20pour%20les%20habitants%20des%20D.O.M.

LIVRAISON

J'habite en dehors de la France métropolitaine, puis-je être livré ?

Pour%20d%C3%A9couvrir%20si%20nous%20livrons%20dans%20votre%20pays%2C%20nous%20vous%20invitons%20%C3%A0%20vous%20rendre%20dans%20votre%20panier%20via%20ce%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fpanier.asp%5Dlien%5B%2Furl%5D%20.%20%20%20%20%20Ensuite%2C%20vous%20pouvez%20s%C3%A9lectionner%20votre%20pays%20gr%C3%A2ce%20%C3%A0%20la%20liste%20d%C3%A9roulante%20dans%20%22lieu%20de%20livraison%22.%20%20Si%20vous%20ne%20trouvez%20pas%20votre%20pays%2C%20choisissez%20%22AUTRES%20PAYS%22%2C%20nous%20vous%20contacterons%20par%20mail%20sous%20forme%20de%20devis.

Comment puis-je suivre l'acheminement de ma commande ?

Si%20vous%20avez%20demand%C3%A9%20une%20livraison%20%C3%A0%20domicile%20ou%20en%20point%20relais%20%3A%20Vous%20serez%20notifi%C3%A9%20par%20e-mail%20d%C3%A8s%20que%20votre%20colis%20quittera%20nos%20entrep%C3%B4ts.%20A%20cet%20e-mail%20sera%20joint%20votre%20facture.%20Vous%20pourrez%20suivre%20l%27acheminement%20de%20votre%20colis%20sur%20le%20site%20du%20transporteur%20gr%C3%A2ce%20au%20num%C3%A9ro%20de%20suivi%20du%20transporteur%20%3A%20%5Burl%3Dhttps%3A%2F%2Fwww.tnt.fr%2Fpublic%2Fsuivi_colis%2Frecherche%2Findex.do%5DTNT%5B%2Furl%5D%20%2F%20%5Burl%3Dhttps%3A%2F%2Fwww.laposte.fr%2Fprofessionnel%2Foutils%2Fsuivre-vos-envois%5DLa%20Poste%5B%2Furl%5D%20%2F%20%5Burl%3Dhttps%3A%2F%2Fwww.mondialrelay.fr%2Fsuivi-de-colis%2F%5DMondial%20Relay%5B%2Furl%5D.%20Vous%20retrouverez%20les%20m%C3%AAmes%20informations%20en%20ligne%20dans%20l%27onglet%20%22Commandes%22%2C%20apr%C3%A8s%20vous%20etre%20authentifi%C3%A9%20sur%20votre%20Espace%20Client.%20Si%20vous%20avez%20choisi%20de%20retirer%20votre%20colis%20au%20comptoir%20de%20Wambrechies%20%2859%29%20%3A%20Vous%20serez%20notifi%C3%A9%20par%20e-mail%20d%C3%A8s%20que%20votre%20colis%20sera%20pr%C3%AAt.%20%20Nous%20vous%20invitons%20%C3%A0%20ne%20pas%20vous%20d%C3%A9placer%20avant%20sa%20r%C3%A9ception.%20Une%20ou%20deux%20pi%C3%A8ces%20d%27identit%C3%A9%20peuvent%20vous%20%C3%AAtre%20demand%C3%A9es%20pour%20le%20retrait.%20Nos%20conseillers%20seront%20ravis%20de%20vous%20accueillir%20et%20de%20vous%20servir%20en%20priorit%C3%A9.

Je viens de passer commande. Par quels transporteurs vais-je être livré ?

Nous%20travaillons%20avec%20diff%C3%A9rents%20prestataires%20%3A%20%20-La%20Poste%20%20-TNT%20%20-Mondial%20Relay%20%20-Calberson%20%20%20%20Vous%20pouvez%20%C3%A9galement%20venir%20retirer%20votre%20commande%20au%20comptoir%20de%20notre%20magasin%20situ%C3%A9%20%C3%A0%20Wambrechies%2C%206%20All%C3%A9e%20Saint%20%C3%89loi.%20%20%20%20Nous%20pouvons%20%C3%A9galement%20pr%C3%A9parer%20votre%20colis%20et%20le%20laisser%20%C3%A0%20disposition%20de%20votre%20propre%20transporteur.%20Pour%20ce%20faire%2C%20il%20faut%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20num%C3%A9ro%20suivant%20%3A%20%25phone%25

J'ai choisi une commande en "retrait magasin". Combien de temps ai-je pour venir récupérer ma commande ?

Apr%C3%A8s%20validation%20de%20votre%20commande%20en%20retrait%20magasin%2C%20les%20pi%C3%A8ces%20que%20vous%20aurez%20command%C3%A9%20seront%20alors%20pr%C3%A9par%C3%A9es%20et%20r%C3%A9serv%C3%A9es%20pendant%2010%20jours%20%C3%A0%2015%20jours.

J'ai choisi la livraison en point relais. Combien de jours mon colis est disponible dans ce point relais ?

Le%20colis%20reste%20%C3%A0%20disposition%20dans%20le%20point%20relais%20choisi%20durant%2010%20jours%20ouvr%C3%A9s.%20Vous%20recevez%20%C3%A9galement%20des%20mails%20provenant%20de%20Mondial%20relay%20vous%20rappelant%20que%20votre%20colis%20est%20%C3%A0%20r%C3%A9cup%C3%A9rer%20avant%20que%20celui-ci%20ne%20retourne%20dans%20nos%20locaux.

J'ai choisi la livraison à domicile. Que se passe-t-il si je ne suis pas là ?

Lors%20de%20la%20livraison%2C%20si%20vous%20n%26apos%3B%C3%AAtes%20pas%20pr%C3%A9sent%20%C3%A0%20votre%20domicile%2C%20le%20transporteur%20d%C3%A9posera%20un%20avis%20de%20passage%20en%20vous%20pr%C3%A9venant%20d%26apos%3Bune%20livraison%20au%20prochain%20jour%20ouvr%C3%A9%20ou%20en%20cas%20de%20non%20pr%C3%A9sence%20le%20jour%20suivant%2C%20votre%20colis%20sera%20disponible%20dans%20votre%20bureau%20de%20Poste%20le%20plus%20proche%20ou%20en%20Point%20Relais%20pour%20les%20envois%20TNT.

Je suis enregistré comme professionnel et je souhaite me faire livrer à une autre adresse. Est-ce que c'est possible ?

Si%20vous%20%C3%AAtes%20un%20professionnel%20de%20l%26apos%3Bautomobile%2C%20vous%20avez%20la%20possibilit%C3%A9%20de%20vous%20faire%20livrer%20%C3%A0%20une%20autre%20adresse.%20Pour%20cela%20vous%20devez%20nous%20envoyer%20une%20d%C3%A9claration%20sur%20l%26apos%3Bhonneur%20au%20nom%20de%20l%26apos%3Bentreprise%2C%20sign%C3%A9e%20et%20tamponn%C3%A9e%20o%C3%B9%20vous%20d%C3%A9clarez%20que%20vos%20commandes%20faites%20chez%20nous%20doivent%20%C3%AAtre%20livr%C3%A9es%20%C3%A0%20une%20autre%20adresse%20qui%20est%20de%20ce%20fait%20d%C3%A9clar%C3%A9e%20comme%20adresse%20professionnelle%20%C3%A0%20laquelle%20vous%20exercez%20votre%20activit%C3%A9.

Je souhaite exporter ma commande à l'étranger en dehors de l'Union Européenne. Puis-je obtenir un bordereau de détaxe ?

Vous%20pouvez%20obtenir%20un%20Bordereau%20de%20d%C3%A9taxe%20%C3%A0%20partir%20du%20moment%20o%C3%B9%20votre%20commande%20a%20%C3%A9t%C3%A9%20envoy%C3%A9e.%20Pour%20ce%20faire%2C%20vous%20devez%20nous%20fournir%20les%20informations%20suivantes%20%3A%20Nom%2C%20Pr%C3%A9nom%2C%20Nationalit%C3%A9%2C%20Date%20de%20Naissance%2C%20et%20num%C3%A9ro%20de%20Pi%C3%A8ce%20d%27Identit%C3%A9%20ou%20de%20Passeport.%20A%20r%C3%A9ception%20de%20ces%20informations%2C%20nous%20%C3%A9diterons%20votre%20Bordereau%20de%20d%C3%A9taxe%2C%20qui%20sera%20transmis%20automatiquement%20aux%20autorit%C3%A9s%20douani%C3%A8res.%20Une%20copie%20peut%20vous%20%C3%AAtre%20fournie%20par%20mail%20si%20vous%20le%20souhaitez.%20Apr%C3%A8s%20passage%20en%20douane%2C%20vous%20devez%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat%20ou%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5De-mail%5B%2Furl%5D%20afin%20que%20nous%20puissions%20vous%20rembourser%20le%20montant%20de%20la%20TVA.%20Nous%20ne%20sommes%20pas%20autoris%C3%A9s%20%C3%A0%20%C3%A9diter%20un%20Bordereau%20de%20d%C3%A9taxe%20pour%20les%20habitants%20des%20D.O.M.

On m'indique que mon produit sera livré directement par le fournisseur. Sous quel délai vais-je recevoir ma pièce ?

Vous%20avez%20re%C3%A7u%20un%20e-mail%20vous%20avertissant%20que%20la%20livraison%20sera%20effectu%C3%A9e%20directement%20par%20notre%20fournisseur.%20D%C3%A8s%20r%C3%A9ception%20de%20cet%20e-mail%2C%20le%20d%C3%A9lai%20de%20livraison%20estim%C3%A9%20sera%20entre%207%20%C3%A0%2010%20jours.%20Pour%20suivre%20votre%20colis%20dans%20ce%20cas%20l%C3%A0%2C%20il%20est%20n%C3%A9cessaire%20de%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%2C%20t%27chat%20ou%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5De-mail%5B%2Furl%5D%2C%20%20et%20nous%20effectuerons%20le%20suivi%20aupr%C3%A8s%20de%20notre%20fournisseur.

Sous quel délai vais-je recevoir ma commande ?

Les%20d%C3%A9lais%20de%20transport%20sont%20donn%C3%A9s%20en%20heures%20%28h%29%20et%20jours%20ouvr%C3%A9s%20%28j%29%2C%20%C3%A0%20ceux-l%C3%A0%20s%27ajoute%20le%20d%C3%A9lai%20d%27un%20jour%20de%20pr%C3%A9paration%20de%20commande%20d%C3%A8s%20la%20validation%20du%20paiement.%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2FCGV.asp%23table_cgv%5DCliquez%20ici%20pour%20voir%20les%20d%C3%A9lais%20annonc%C3%A9s%20par%20nos%20transporteurs.%5B%2Furl%5D

SAV

J'ai reçu une pièce abimée, que dois-je faire ?

Nous%20sommes%20navr%C3%A9s%20pour%20cette%20d%C3%A9convenue.%20Si%20votre%20produit%20est%20arriv%C3%A9%20cass%C3%A9%2C%20ab%C3%AEm%C3%A9%20ou%20d%C3%A9t%C3%A9rior%C3%A9%2C%20veuillez%20nous%20contacter%20d%C3%A8s%20que%20possible%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%2C%20via%20notre%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D%20%28%2B%20photo%20du%20produit%20concern%C3%A9%29%2C%20ou%20par%20t%27chat.%20Cela%20nous%20permettra%20de%20trouver%20la%20solution%20la%20plus%20adapt%C3%A9e.

J'ai reçu une autre pièce que celle commandée, que faire ?

Nous%20vous%20invitons%20%C3%A0%20contacter%20nos%20conseillers%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%20%20ou%20par%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dmail%5B%2Furl%5D%20via%20le%20formulaire%20de%20contact%20sur%20notre%20site%20pour%20informer%20nos%20services%20afin%20de%20r%C3%A9tablir%20la%20situation.%20Une%20photo%20de%20la%20pi%C3%A8ce%20re%C3%A7ue%20vous%20sera%20demand%C3%A9e.

Que dois-je faire si je n'ai pas reçu mon colis ?

Dans%20un%20premier%20temps%2C%20nous%20vous%20invitons%20%C3%A0%20suivre%20votre%20colis%20sur%20le%20site%20du%20prestataire%20de%20transport%20%28Poste%2C%20TNT%20ou%20Calberson%29%20gr%C3%A2ce%20au%20num%C3%A9ro%20de%20colis%20que%20vous%20avez%20re%C3%A7u%20par%20mail%20lors%20du%20d%C3%A9part%20du%20colis%20de%20nos%20entrep%C3%B4ts.%20Si%20vous%20ne%20parvenez%20pas%20%C3%A0%20suivre%20votre%20colis%20en%20ligne%2C%20vous%20pouvez%20dans%20un%20second%20temps%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%20%20ou%20par%20mail%20via%20notre%20formulaire%20de%20contact%20sur%20le%20site%20internet.%20Nous%20pourrons%20ainsi%20contacter%20les%20diff%C3%A9rents%20prestataires%20afin%20de%20vous%20indiquer%20o%C3%B9%20en%20est%20l%27acheminement%20de%20votre%20colis.

Je dois retourner un produit. Les frais de retour sont-ils à ma charge ?

Nous%20sommes%20navr%C3%A9s%20pour%20la%20g%C3%AAne%20occasionn%C3%A9e.%20Nous%20vous%20invitons%20%C3%A0%20contacter%20notre%20service%20client%20par%20t%C3%A9l%C3%A9phone%2C%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dmail%5B%2Furl%5D%20ou%20Tchat%20afin%20d%27avoir%20la%20raison%20du%20retour%20de%20votre%20produit.%20En%20cas%20d%27erreur%20de%20notre%20part%2C%20les%20frais%20de%20retour%20seront%20%C3%A0%20notre%20charge.

Il manque une pièce dans mon colis, que dois-je faire ?

Nous%20sommes%20navr%C3%A9s%20pour%20la%20g%C3%AAne%20occasionn%C3%A9e.%20Dans%20un%20premier%20temps%2C%20assurez%20vous%20que%20le%20produit%20manquant%20ne%20soit%20pas%20cach%C3%A9%20dans%20un%20recoin%20du%20colis%20ou%20dans%20l%27emballage%20d%27une%20autre%20pi%C3%A8ce.%20%20Apr%C3%A8s%20v%C3%A9rification%2C%20nous%20vous%20invitons%20%C3%A0%20contacter%20notre%20service%20client%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%2C%20par%20t%27chat%20ou%20par%20mail%20via%20notre%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dformulaire%20de%20contact%5B%2Furl%5D.

Après utilisation, ma pièce est défectueuse. Elle est sous garantie. Comment dois-je procéder pour bénéficier de la garantie ?

Nous%20vous%20invitons%20%C3%A0%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%2C%20par%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fcontact%2Fformulaire.asp%5Dmail%5B%2Furl%5D%20ou%20par%20t%27chat%20afin%20que%20nous%20puissions%20%C3%A9tablir%20un%20diagnostic.%20%20Avant%20de%20retourner%20le%20produit%2C%20une%20demande%20de%20prise%20en%20garantie%20vous%20sera%20transmise%20par%20nos%20collaborateurs.%20Cette%20derni%C3%A8re%20doit%20%C3%AAtre%20d%C3%BBment%20remplie%20et%20renvoy%C3%A9e%20par%20vos%20soins.%20%20A%20r%C3%A9ception%2C%20nous%20vous%20contacterons%20et%20vous%20apporterons%20la%20meilleure%20solution.

Je change d'avis et souhaite retourner un produit. Sous quel délai puis-je effectuer ce retour ?

A%20r%C3%A9ception%20de%20votre%20colis%2C%20vous%20disposez%20d%27un%20d%C3%A9lai%20de%2014%20jours%20pour%20exercer%20votre%20droit%20de%20r%C3%A9tractation.%20Vous%20devrez%20alors%20retourner%20votre%20article%2C%20sans%20retard%20excessif%20et%2C%20en%20tout%20%C3%A9tat%20de%20cause%2C%20au%20plus%20tard%2014%20jours%20apr%C3%A8s%20que%20vous%20nous%20aurez%20communiqu%C3%A9%20votre%20d%C3%A9cision%20de%20r%C3%A9tractation%2C%20%28hors%20commande%20sp%C3%A9ciale%2C%20cette%20pr%C3%A9cision%20est%20indiqu%C3%A9e%20dans%20la%20description%20de%20l%27article%29.%20%20Si%20vous%20souhaitez%20user%20de%20votre%20droit%20de%20r%C3%A9tractation%2C%20vous%20pouvez%20%C3%A9galement%20nous%20contacter%20via%20ce%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2Fretractation.asp%5Dformulaire%20en%20ligne%5B%2Furl%5D

Ma commande n'a pas encore été envoyée et je souhaite me rétracter. Comment puis-je procéder ?

Pour%20un%20traitement%20optimal%20de%20votre%20demande%20avant%20la%20pr%C3%A9paration%20de%20votre%20commande%2C%20nous%20vous%20conseillons%20de%20nous%20contacter%20par%20t%C3%A9l%C3%A9phone%20au%20%25phone%25%20ou%20par%20t%27chat.%20%20Vous%20pouvez%20%C3%A9galement%20user%20de%20votre%20droit%20de%20r%C3%A9tractation%20en%20ligne.%20Pour%20cela%2C%20veuillez%20suivre%20ce%20lien%20pour%20%5Burl%3Dhttps%3A%2F%2Fwww.%25nom_du_site%25.com%2Ffr-FR%2FCGV.asp%23DroitDeRetractation%5Dconna%C3%AEtre%20les%20conditions%20et%20formuler%20votre%20demande%5B%2Furl%5D.

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