The present Terms and Conditions exclusively governed the relations between the MECATECHNIC Company and the Customer who wants to order on our Website www.mecatechnic.com from the MECATECHNIC Brand.
The present conditions are modifiable at any time without notice.
SIRET : 808 264 154 00028 | RCS : Lille Métropole 808 264 154
MECATECHNIC SAS, 6 allée St Eloi - CS 80002 - 59874 WAMBRECHIES Cedex - France
Customers service number : +33 320 683 800
Type of orders :
The order can be done :
- Online, on the Website www.mecatechnic.com
- By Phone, to our Customer Service, from Monday to Friday from 9am to 12am and 2pm to 6pm, on Saturday from 9am to 12:30am and from 1:30pm to 5:30pm
- At our Shop, located in WAMBRECHIES (France)
- By Mail, sending us a purchase order and its payment at :
6, Allée St Eloi
59874 WAMBRECHIES Cedex
The online order :
Throughout his visit on the Website www.mecatechnic.com, the Customer choses the articles wanted (every product sheet has a detailed description, price and availability) and add them to his basket after indicating the quantity required.
After selecting all the required articles, the Customer goes into his cart where he is invited to choose his delivery location and mode and indicates his form of payment.
The Customer logs in or creates his Customer Account.
After this step, the Customer is invited to validate his order.
The modification or the cancellation of the cart aren't possible after this step, which worth the complete acceptation of the present Terms and Conditions.
After confirming the content of his order, the Customer will validate it definitively by the payment.
The Customer is committed to pay the validated order.
Order confirmation :
The Customer will receive a confirmation e-mail summing the ordered articles, their prices, the shipping costs and the packaging, and the total amount of the order.
Means of payment :
The total payment is done at the moment of the purchase, without discount, including the articles that aren't available in stock and which need a supply delay.
Depending on the place of destination, the Customer can do his payment :
- By Credit Card (cash payment)
- By PayPal Account or by credit card via PayPal
- By Bank Transfer (the order is then validated at the reception of the amount of the order on our bank account, the information to do the bank transfert is available in the confirmation e-mail of the order sent to the Customer)
- By Money Order written to MECATECHNIC, mentioning the order number (the order is then validated after the control and reception of the payment from a Post office) addressed to :
6, Allée St Eloi
59874 WAMBRECHIES Cedex
- By others means of payment, according to the place of destination
Every payment incident will cause the cancellation of the order, and the possibility for the Company to refuse later orders if a dispute subsists with the Customer.
Also, every payment fraud suspicion will cause the order's block and the possibly of the order's cancellation if the fraud is confirmed.
Payments securing :
Some orders can be subjected to additional verifications. Thus, several proofs can be requested to the Customer (Identity Document, Proof of address, etc.)
The order's treatment will begin at the reception of the document requested. The non-reception of these documents will cause the cancellation of the order.
The Website www.mecatechnic.com uses also the securing protocol 3DSecure which consists in checking, while every online payment, that the card is used by its real holder.
For the professional Customers :
In case of sale, of assignment, of pledging, compagny's contribution : of its businessor or of its necessary material to be exploited by the Customer, the sums due to the Company become immediately payable, whatever are the conditions fixed previously.
If an article turns out to be unavailable after the orders confirmation, the Customer will be notified by mail and keeps the possibility to cancel his order.
The prices are, by default, in euros VAT included and except the shipping fees.
For the Professional Customers, registered and validated by our services and which benefit of the VAT exoneration, the prices are in euros without VAT and except the shipping fees.
MECATECHNIC reserves the right to modify its prices at every moment.
Delivery places :
The Customer has the choice between a delivery in Relay Point ® Mondial Relay (for metropolitan France, Belgium, Spain, Luxembourg) or a delivery to an address indicated during the order (the Customer has to check the accuracy of the address indicated)
Transport modes :
- Mondial Relay
Transport delay : (variable according to the destinations and the package type)
The transport delays are indicated in hours (h) or working days (d), to which you can add one day delay of the orders preparation after the Customer payment validation.
|France||Europe||Rest of the World|
|La Poste||48 to 72h||4d||10d||2 to 3d||4 to 14d|
|TNT||24 to 48h||3d||7d||2 to 3d||2 to 10d|
|Mondial Relay||48 to 72h||3 to 7d||Belgium : 4 to 5d|
Spain : 5 to 6d
Luxembourg : 4 to 5d
Package control :
In case of delivery incident (damaged package, missing products, retaped packages, ...), the Customer has to note its reserves on the delivery note and make the driver sign it (keep a copy of the document), and/or, if required, refuse the package.
If the package is given without signature, the Customer has to indicate the deterioration to the transport company by registered mail with proof of receipt in a delay of 3 working days delay.
At the same time, the Customer has to contact our Company as soon as possible to indicate the delivery incident.
There is no right to withdrawal for Professional Customers for the contracts concluded online, as contracts concluded without the physical simultaneous presence of both parties. The following paragraphs theme is the right to withdrawal concerning only the particular Customers.
The particular Customer has the right to withdrawal of the present contract without giving a reason in a 14 days delay. The withdrawal delay expires 14 days after the day the Customer, or a third party other than the transport company and designated by the Customer, takes physical possession of the last goods.
Right to withdrawal exercise :
To apply his right to withdrawal, the Customer has to notify MECATECHNIC of his withdrawal decision of the present contract by an unambiguous declaration (for example, letter sent by Post, fax or mail)
- By Postal service to the address : MECATECHNIC, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France
- By Phone, to the Customers service number
- By Mail, to the address english[at]mecatechnic.com
- By following this link
The Customer can use this withdrawal form model but it's not necessary.
Withdrawal form :
(The Customer completes and sends back the present form only if he wants to withdraw of his order.)
- To MECATECHNIC, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France
- I/We(*) notify(*) to you my/our(*) contract withdrawal concerning the below order
- Ordered the(*)/ received the (*)
- Name of the Customer
- Address of the Customer
- Signature of the Customer (only in case of notification of present form on paper)
(*) Delete as appropriate.
In order to respect the withdrawal delay, it is sufficient that the Customer transmits his decision concerning the exercise of the right to withdrawal before the delay's expiration. He has to take over the direct fees of good return.
Consequences of the right to withdrawal :
The Customer will send back the good to MECATECHNIC - CS 80002 - 6 Allée Saint Eloi - 59874 WAMBRECHIES Cedex - France, without excessive delay and, at all events, no later than 14 days after he communicates his withdrawal decision of the present contract. This delay is deemed to be respected if he sends back the good before the expiration of the 14days delay. Hereafter the legal delay, restocking fees will be charged. In case of withdrawal from the Customer on the present contract, MECATECHNIC will refund all payments received by the Customer, including the shipping fees (except the additional fees concerning a transport mode more expensive than the less expensive standard delivery mode proposed by MECATECHNIC) without excessive delay, and, at all events, not later than 14 days after the day when MECATECHNIC has been notified of its decision of withdrawal of the present contract. MECATECHNIC will proceed the refund using the same payment mode that the Customer chose during the first transaction, except if he asks for a different refund mode ; at all events, this refund won't incur any fees for the Customer. MECATECHNIC can differ the refund until it receives the good or until the Customer has given an expedition proof of the good, whichever is the earliest. The Customer shall only be liable for any depreciation value of the goods resulting from the handling other than what is necessary, in order to establish the nature, the characteristics and the proper functioning of this good.
Exception to the right to withdrawal :
The exercise of the right to withdrawal is excluded for the following contracts :
- the supply of goods made out of Customer's specifications or clearly personalized (example : licence plates).
The return fees are the responsibility of the Customer.
For all the pieces with a default, a exchange will be made in the shortest time possible or a credit note will be made corresponding to its value, without the shipping and packaging costs, after a valuation in our facilities.
The defective items devolutions should be made within maximum 14 days, starting the day the Customer expressed his decision to send back the product.
Beyond this period of time, the Customer should not send back the pieces, without informing MECATECHNIC, in order to have a return authorization. The Customer will be provided with all the information to make the return in the best conditions.
In no case, MECATECHNIC accepts any packages sent against refunding, sent to us freight collect or badly packed.
The devolutions are limited to pieces in optimum conditions, neat and sent back in their original packaging.
The car body parts to paint must be tried on the vehicles before painting: we do not accept back painted parts.
MECATECHNIC does not accept back any of these items: books, electrical parts, pads and segments or pieces ordered especially.
None of the products ordered by Professional Customers, could be returned without the prior agreement of MECATECHNIC.
If MECATECHNIC accepts the devolution, the shipment will be paid by the Customer.
The Customer benefits from a legal guarantee against hidden defects and a legal conformity guarantee in every product he receives. In addition, some products have a contractual guarantee given by the manufacturer, all the modalities are specified on guarantee bills.
Within the framework of the legal guarantee against hidden defects and the legal conformity guarantee, the Society's responsibility is limited to the depart value of the pieces. The Society does not ensure any direct responsibility of the damages due to the use of the products. Also, the Society does not ensure any responsibility on works such as: dismounting and/or installation, diagnoses and expertise, loss of control of the vehicle, waste of time, troubles or any other additional expense. There is no guarantee on the competition special pieces.
The Society won't be responsible for any damage made directly or indirectly by a component that it did not facture. Especially when the failure of a piece it's due to other adjacent components or to a bad manipulation.
The products could be sold in order to their destination. However, the Society will not be responsible of the failures or the bad functioning of the products if they are resold by the buyer to his own customers.
In the case of homologations; some pieces, beside the original replacement pieces, do not have a homologation in French territory. All competition pieces, for example: camshaft, escape, big brake kit, big cylinder kit... must be used on a racing circuit under the buyer's full responsibility who, in the case must warn his own customers
The Society is not responsible for any intangible damage like losing customers, losing gains, production's decrease, profit margin's decrease, any action or suit made by a third party against the professional Customer.
The used pieces (alternators, starters, transmissions, etc.) are subject of deposit factures. If they are not returned in a six months time limit from the delivery, they will be considered as definitely sold.
The plans, schemes, specifications, recommendation documents, catalogues, pamphlets, photos and notices, patents, products references, packaging, remain MECATECHNIC's property.
Therefore, the Customer cannot make any reproduction or diffusion, without the previous accord of MECATECHNIC.
The Society retains the goods propriety until they are fully paid.
The risk transfer, deterioration or loss of merchandise, will take place when the Customer takes possession of the delivered products or when they are given to a shipping company chose by him, other than the ones suggested on the Website www.mecatechnic.com.
These General Conditions are submitted to French law. In case that one of the present terms is found void and null by a regulation alteration, it would not change the validity and respect of the General Conditions.
According to the data protection and freedom of information law of January 6th, 1978, the Customer has the right to access, modify, rectify and delete any data that concerns him. All the information that is requested is necessary to threat his order. Through MECATECHNIC, the Customer can receive other companies' sales proposals. If the Customer do not want to receive these proposals, he can write to: MECATECHNIC, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France, indicating his name, last name, address and his Customer number. The email address is not used for commercial prospection without the Customers agreement.