These Terms and Conditions exclusively govern the relations between the MECATECHNIC Company and the Customer who wants to order on the www.Mecatechnic.com website belonging to the Mecatechnic brand.
These conditions are subject to change at any time without notice.
SIRET: 808 264 154 00028 | RCS: Lille Métropole 808 264 154
MECATECHNIC SAS, 6 allée St Eloi - CS 80002 - 59874 WAMBRECHIES Cedex - France
Customer service number: +33 320 683 800
Types of orders:
Orders can be made:
- Online, on the www.Mecatechnic.com website
- By phone, to our Customer Service, from Monday to Friday from 9 am to 6 pm
- At our shop in WAMBRECHIES (France)
- By post, sending a purchase order and payment to:
6, Allée St Eloi
59874 WAMBRECHIES Cedex
During their visit to the www.Mecatechnic.com website, Customers choose the articles they want (every product sheet has a detailed description, price and availability) and add them to their basket after indicating the quantity required.
After selecting all the required articles, Customers go to their cart, where they are invited to choose the place and mode of delivery and indicate their form of payment.
They log in or create their Customer Account.
After this step, Customers are invited to validate their order.
Modification or cancellation of the shopping cart is not possible after this step, which implies the complete acceptance of these Terms and Conditions.
After confirming the content of the order, the Customer validates it definitively through payment.
The Customer undertakes to pay the validated order.
The Customer will receive a confirmation email summarising the articles ordered, their prices, shipping costs and packaging, and the total amount of the order.
Means of payment:
Payment in full is made at the time of purchase, without discount, including for articles that are not available in stock and which require a period for procurement.
Depending on the destination, Customers can pay by:
- Credit Card (cash payment / Oney in 3 or 4 instalments)
- PayPal Account or by credit card via PayPal
- Bank Transfer (the order is then validated on reception of the amount of the order in our bank account. The information necessary to make the bank transfer is available in the order confirmation email sent to the Customer)
- Other means of payment, depending on the destination
Every payment incident will cause the cancellation of the order, and the possibility for the Company to refuse later orders if a dispute subsists with the Customer.
Also, any suspicion of payment fraud will cause the order to be blocked and possible cancellation if the fraud is confirmed.
Some orders may be subject to additional verifications. Thus, the Customer may be requested to supply various proof (identity document, proof of address, etc.)
The order will be processed on reception of the requested document. The non-reception of these documents will cause the cancellation of the order.
The www.Mecatechnic.com website also uses the 3DSecure security protocol, which consists in checking that the card is used by its real holder for every online payment.
For professional Customers:
In case of the sale, assignment, pledging or contribution of a company's business or of the equipment necessary for its operation by the Customer, the sums due to the Company become immediately payable, regardless of the conditions fixed previously.
If an article proves to be unavailable after the confirmation of the order, the Customer will be notified by mail and retains the possibility to cancel their order.
By default, prices are in euros with VAT included and exclude shipping fees.
For Professional Customers who are registered and validated by our services and who benefit from VAT exemption, prices are in euros without VAT and exclude shipping fees.
Mecatechnic reserves the right to modify its prices at any time.
Places of delivery:
The Customer can choose between delivery to a Mondial Relay Relay Point ® and a Post Office (for metropolitan France, Belgium, Germany, Spain and Luxembourg) or delivery to an address indicated when placing the order (the Customer is requested to check the accuracy of the address indicated)address indicated)
We inform you that for any shipment outside the European Economic Area that could generate additional and variable customs fees, and that under no circumstances we will be responsible for and bear these costs.
- Mondial Relay
Average delays on shipments of products in stock. In no case does this constitute a delivery commitment from us. An additional delivery time may be required by the carrier without this being attributable to Mecatechnic.
Delivery times are indicated in hours (h) or working days (d), plus one day to prepare the orders after validation of payment by the Customer.
|Europe||Rest of the World|
|La Poste||3 to 4 days||4 to 14 days|
|TNT||3 to 4 days||2 to 10 days|
|Mondial Relay||Belgium: 4 to 5 days|
Germany: 5 to 6 days
Spain: 5 to 6 days
Luxembourg: 4 to 5 days
In case of an incident with delivery (damaged package, missing products, retaped packages, etc.), the Customer must note their observations on the delivery note and have the driver sign it (keep a copy of the document), and/or, if required, refuse the package.
If the package is delivered without signature, the Customer must indicate the damage to the transport company by registered mail with proof of receipt within 3 working days.
The Customer is also requested to contact our Company as soon as possible to notify us of the delivery incident.
The Customer is alProfessional Customers have no right of withdrawal for contracts concluded online, which are considered to be contracts concluded without the simultaneous physical presence of both parties. The following paragraphs cover the right of withdrawal for private Customers only.
Private Customers have the right to withdraw from the present contract without giving a reason during a period of 14 days. The period of withdrawal expires 14 days after the Customer, or a third party other than the transport company and designated by the Customer, takes physical possession of the last item.
Exercising the right of withdrawal:
To apply their right of withdrawal, the Customer must notify Mecatechnic of their decision to withdraw from this contract by an unambiguous declaration (e.g., a letter sent by post, fax or email)
- By post to: Mecatechnic, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France
- By phone to the Customer service number
- By email to: english@Mecatechnic.com
- By following this link
The Customer may use this model of cancellation form, although it is not obligatory.
Withdrawal form :
(Customers should complete and send back this form only if they want to cancel their order.)
- To Mecatechnic, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France
- I/We(*) notify(*) to you of my/our(*) withdrawal from the contract concerning the following order
- Ordered on (*)/ received on (*)
- Customer's name
- Customer's address
- Customer's signature (only if this form is presented on paper)
(*) Delete as appropriate.
In order to respect the withdrawal period, it is sufficient for the Customer to transmit their decision to exercise their right of withdrawal before the expiry of this period. The Customer must settle the direct costs for the return of the goods.
Consequences of the right of withdrawal:
Customers should send back the goods to Mecatechnic - CS 80002 - 6 Allée Saint Eloi - 59874 WAMBRECHIES Cedex - France, without excessive delay and, at all events, no later than 14 days after informing Mecatechnic of their decision to withdraw from the present contract. This period shall be deemed to be respected if the goods are returned within the period of 14 days. After the legal period, restocking fees will be charged. If the Customer withdraws from this contract, Mecatechnic will refund all payments received from the Customer, including shipping fees (except additional fees incurred by the choice of a mode of transport that is more expensive than the standard transport mode proposed by Mecatechnic) without excessive delay, and, in any case, no later than 14 days after Mecatechnic has been notified of the Customer's decision withdraw from this contract. Mecatechnic will refund the amount using the same payment mode that the Customer chose during the initial transaction, unless a different mode of refund is expressly agreed. In any case, this refund will not incur any fees for the Customer. Mecatechnic may defer the refund until it receives the goods or until the Customer has given proof that the goods have been shipped, whichever is the earliest. The Customer shall only be liable for a depreciation in the value of the goods due to handling other than that which is necessary to establish the nature, the characteristics and the good working order of the goods.
Exception to the right of withdrawal:
The exercise of the right of withdrawal is excluded for the following contracts:
- the supply of goods made to the Customer's specifications or clearly personalised (e.g., vehicle number plates).
The return fees are the responsibility of the Customer.
For all faulty parts, an exchange will be made or a credit note for the value of the goods will be issued in the shortest possible time, without shipping and packaging costs, after assessment in our facilities.
Faulty parts must be returned within 14 days from the day when the Customer expresses their decision to withdraw from the contract.
After the period of withdrawal, the Customer must not send back the goods without previously informing Mecatechnic in order to obtain authorization to return the goods. The Customer will thus receive all necessary instructions in order to return the goods under the best conditions.
In no case will Mecatechnic accept packages sent COD, freight collect or those that are poorly packed.
Returns are limited to goods that are in perfect condition, clean and sent back in their original packaging.
Body parts for painting must be previously tested on the vehicle before painting: we do not accept returns of painted parts.
Mecatechnic does not accept returns of any of the following: books, electrical parts, bearings, segments or specially ordered parts.
No products ordered by Professional Customers can be returned without the prior agreement of Mecatechnic.
If Mecatechnic accepts the return, shipping costs will be paid by the Customer.
Customers benefit from a legal guarantee against hidden defects and a legal conformity guarantee for every product they receive. In addition, some products have a contractual guarantee given by the manufacturer, the terms of which are specified on the warranty certificates.
Within the framework of the legal guarantee against hidden defects and the legal conformity guarantee, the Company's responsibility is limited to the initial value of the items. The Company does not assume any direct responsibility for damage due to the use of the products. Also, the Company does not assume any responsibility for work such as dismantling and/or installation, diagnoses and assessments, loss of use of the vehicle, waste of time, inconveniences or any other ensuing expense. There is no guarantee for special parts for competition.
The Company cannot be held liable for any direct or indirect damage to a component not invoiced by the Company, notably when the failure of one of these parts is caused by other nearby components or due to poor handling.
The products may be resold in compliance with their purpose. However, the Company shall not be held liable for failures or the poor operation of the goods if they are resold by the buyer to their own customers.
The same applies to certification: some parts, excluding original replacement parts, are not certified in France. All parts for competition (e.g., camshafts, exhausts, motorsports brake kits, motorsports engine kits, etc.) must be used on a racing circuit under the buyer's full responsibility, who must notify their own customers of this as the case may be.
The Society is not responsible for any intangible damage like losing customers, losing gains, production's decrease, profit margin's decrease, any action or suit made by a third party against the professional Customer.
Used parts corresponding to goods (alternators, starters, transmissions, etc.) that are subject to an invoiced deposit and not returned within six months from the date of delivery will be considered as definitively sold.
All plans, schemes, specifications, recommendation documents, catalogues, pamphlets, photos and notices, patents, products references, packaging, remain Mecatechnic's property.
Therefore, the Customer cannot reproduce or distribute the above without the prior agreement of Mecatechnic.
The Company retains ownership of the goods delivered until full payment of the price of the order.
The transfer of risks for the deterioration or loss of goods will begin when the Customer takes possession of the delivered products or when they are given to a shipping company chosen by them, other than one of those suggested on the www.Mecatechnic.com www.Mecatechnic.com.
These General Conditions are subject to French law. If one of the present terms becomes null and void through a change in regulations or legislation, it shall not change the validity and respect of these Terms and Conditions.
In accordance with the law of the 1st of January of 2016 (articles L.211-3 and L.616-1), MECATECHNIC is a member of FEVAD 5Federation of E-commerce and Distance Selling). As a consumer and in the case of a dispute, you have the option to appeal to a mediation plan which will assist you in resolving this dispute. Here is the link to get access to it: https://www.mediateurfevad.fr/
In compliance with the Data Protection Act of 6 January 1978, Customers have the right to access, modify, rectify and delete any data that concerns them. All the information that is requested is necessary to treat their order. You may receive commercial offers from other companies via Mecatechnic. If the Customer does not want to receive these offers, they can write to: Mecatechnic, CS 80002, 6 Allée Saint Eloi, 59874 WAMBRECHIES Cedex, France, indicating their name, first name, address and their Customer number. The email address is not used for promotional purposes without the Customer's explicit agreement.
Mecatechnic.com has named Mr Cyril VANDENBOSSCHE as representative for data protection. He can be contacted at the following email address: firstname.lastname@example.org