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How can you return a product?

14 days to return an article

You have 14 days after reception of the goods to exercise your right of withdrawal. You must return your product without delay, and in any case within 14 days after informing us of your decision to cancel (except for special orders, as is specified in the product description).

If you wish to exercise your right of withdrawal, you can also contact us via this Online form

Send the article to the following address:

6 Allée Saint Eloi

The return will only be accepted if it is:

- Within the return period (28 days from delivery)
- In its original packing, suitable for resale or in a new box
- Complete and not damaged.

What if these conditions are not fulfilled?

If these conditions are not fulfilled, you can contact us:

- By email to english[at], specifying your invoice number and the reasons for the return
-  By phone on +33 320 262 633 with your invoice.

We will find an appropriate solution together.

Please pack the articles carefully

If you return an article, please pack it carefully for shipping: :

1 - In its original box or use a new box if necessary
- 2 - Use protection (crumpled newspaper, polystyrene, etc.) to protect the items in the package from damage during transport, especially if they are fragile and/or heavy.

Did you pay with PayPal?

If you’ve paid your order by PayPal, the shipping return costs can be refunded*. If it’s not the case, simply activate this service in one click to make use of it. It’s free! Find all the conditions by clicking this banner:

Fast processing

Your return will be processed as soon as possible after receiving your parcel in our warehouse. You will be informed of its status and we will contact you if necessary.

What you should know:
Costs for returns are at your expense. In no case can we accept packages sent COD or freight collect. Our team is available for any other requests.